Groups Sales Agent, WestJet Vacations, Sunwing Vacations Group

Group Sales Agent, WestJet Vacations, Sunwing Vacations Group – Toronto About Us: Sunwing Vacations Group is home to North America’s largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with Vacation Express in the United States, together with the Group’s own travel retail businesses Sell Off Vacations.com and Luxe Destination Weddings. Our culture is driven by our EPIC Values (entrepreneurial, passionate, innovative, and customer-centric) and our teams work together to deliver our purpose “passionate people making vacation dreams come true”. The Opportunity: Are you searching for a fun, passionate, travel-loving team? Sunwing has the EPIC work culture you have been searching for. We are currently looking for a Group Sales Agent supporting our WestJet Vacations brand to join us in making vacation dreams come true. As a Group Sales Agent, you’ll be the first point of contact for travel agents, delivering exceptional service and building customer loyalty. You’ll be responsible for generating new sales by accurately quoting group travel packages, offering product recommendations, and sharing promotional information—all within set deadlines. The position reports to the Director, Group Sales, and will be located in Toronto, ON. What You’ll Do Respond promptly and professionally to inbound calls on the Groups Queue line. Identify customer needs, offer solutions, and escalate issues when necessary. Assist with product/service inquiries and manage booking system updates. Meet call performance KPIs (e.g., call volume, hold time, handling time). Accurately cost and issue group quotes using provided tools and guidelines. Return quotes within 24–48 hours and request additional info as needed. Prioritize quotes to improve conversion rates and maintain KPI targets. Refer custom excursion requests to the Sunwing Experiences team. Attend all assigned training sessions and complete Smarter U courses. Stay current on product knowledge, promotions, policies, and procedures. Organize and maintain quick-reference materials for efficiency. Other duties as assigned. What You’ll Need Minimum 1 year of experience in telephone sales, customer service, or a related field. Post-secondary travel-related education is an asset. Excellent administration skills and PC skills (MS Office, Excel, PPT, etc.). Excellent customer service and communication abilities and enjoys working directly with customers. TICO Certification required. Experience with TTS and Sabre is an asset. Strong organization, multitasking ability, and the capacity to work well under pressure while maintaining professional communications in all settings. What We Offer Growth opportunities Free parking Open concept, collaborative workspace Fresh café with snacks and meals at a subsidized price Opportunity to contribute to social responsibility initiatives We will accommodate all applicants throughout the hiring process. If you require accommodation to apply to this position, please email arozario@sunwing.ca. We thank all who apply; however, only those who meet the qualifications will be contacted. Diversity, equity, and inclusion – Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team. Violence and harassment prevention and response – We partner with White Ribbon to implement survivor-centric, trauma-informed policies and educational programs used by all divisions. Total wellbeing – Our approach is to provide holistic opportunities to help employees Be EPIC and Be Well. Learning and development – Our offerings focus on developing competencies, personal leadership, and leadership in groups and teams. We are committed to employment equity and fostering an inclusive, accessible environment. We welcome applications from everyone. If you require accommodation to apply to this position, please email arozario@sunwing.ca. #J-18808-Ljbffr