Banquet Manager

Join the Team Behind Hamilton’s Chicest Retreat The C Hotel by Carmen’s is more than just a place to stay—a modern, stylish destination where exceptional service and unforgettable experiences come together. Nationally recognized for sincere, attentive service and flawless performance, the heart and soul of the C Hotel’s success is its remarkable team. Whether you’re welcoming guests at the front desk, keeping rooms spotless, coordinating seamless events, supporting sales, or helping deliver memorable banquets, your role is key to creating the warm, polished experience that sets the C Hotel apart. Part of Carmens Group—an award‑winning hospitality leader with over 40 years of creating extraordinary moments—you’ll join a close‑knit, passionate team dedicated to making every guest feel truly cared for. If you’re detail‑driven, people‑focused, and ready to grow your career in a vibrant, fast‑paced environment, the C Hotel is your next great opportunity. Why Work for Carmens Group? Great Place to Work Certified Named Best Workplace in several award categories Career coaching & growth opportunities Perks & Benefits Pay on Demand – get paid when you need it Global Hotel Discounts for your travels Comprehensive Group RRSP & Health Benefits Staff discounts at our restaurants Wellness Programs & Staff Events Employee Recognition Programs celebrating your achievements and milestones Safe, inclusive and supportive workplace culture What you will be doing: As a Banquet Manager, you’ll lead with professionalism, grace, and confidence—ensuring the guest experience created is a forever lasting memory by providing an elevated experience. You also ensure our team is supported, encouraged to succeed, and promote our inclusive and fun culture. Your responsibilities will include: Create a memorable guest experience including menu execution and food quality, overall experience, and ensuring feedback is received Supervise and coach all service team members by demonstrating superior customer service skills and living our purpose, vision, and values Assist with developing and delivering regular training to service team members Maintain an up‑to‑date knowledge of trends in the industry and make suggestions for improvement of the operations Ensure team engagement remains high by maintaining culture standards, providing regular feedback and utilizing a coaching mindset Completing ordering of bar and event décor inventory items Develop weekly staff schedules in accordance with event bookings and labour budgets, approving timesheets for payroll Liaise with People & Culture to conduct with team member relations including recruitment, training, scheduling, coaching, and recognition Develop strong relationships with guests and employees by maintaining a regular presence on the floor during key times Maintain a working knowledge of, and ensure compliance with all statutory requirements regarding a food and beverage operation, that all licenses, including special licenses, are applied for in a timely fashion Act as a duty manager for the hotel as required What you bring: 2‑3 years supervisory experience in the hospitality/tourism industry; experience in banquet or catering preferred Post secondary in a related field preferred Smart Serve certification Excellent leadership, communication, and organizational skills A guest‑first mindset with a passion for delivering outstanding hospitality Able to work on a variable schedule including days, evenings, and weekends About Carmens Group: We are Carmens Group—a proud Hamilton‑born hospitality company with a mission to create extraordinary memories. Our venues include Carmens Event Centre, C Hotel, Hamilton Convention Centre, The Lakeview, Fig&Lemon Catering, Arlington Hotel, and Good Earth Food & Wine. Together, we’re shaping the future of Southern Ontario’s event and culinary scene—one unforgettable experience at a time. Are You Ready to Take the Lead? If you’re a passionate service professional who thrives in fast‑paced event environments and takes pride in creating unforgettable guest experiences, this is your moment. Apply today and let’s deliver something extraordinary—together. Carmens Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmens Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify People & Culture upon scheduling your interview. #J-18808-Ljbffr