Collision Center Manager

About CSN Collision CSN Collision safely repairs more than 200,000 vehicles a year across Canada, USA and Italy, helping Canadians return their vehicles to like-new condition. Since 2002 CSN has become the leader in collision repair with 400+ repair centres worldwide. Job Summary The Autobody Shop Manager for a collision centre is responsible for overseeing all aspects of the autobody repair process. The role combines technical expertise in autobody repair, managerial skills, and customer service acumen to ensure repairs are completed efficiently, safely, and to the highest quality standards while maintaining excellent customer satisfaction. Key Responsibilities Team Management: Supervise and lead a team of autobody technicians, painters, estimators, and administrative staff; provide guidance, training, and support; foster a positive, collaborative work environment that encourages teamwork and professional growth. Workflow Management: Coordinate and schedule repair jobs to optimize workflow; allocate personnel, equipment, and materials based on workload and priorities; monitor progress and address delays or issues to keep projects on track. Quality Control: Implement and enforce quality control procedures; conduct regular inspections of completed repairs; work closely with technicians to resolve technical challenges and provide guidance on best practices. Customer Service: Interact with customers to understand repair needs, provide accurate estimates, and address concerns; maintain open communication throughout the repair process; handle complaints professionally and promptly to achieve high customer satisfaction. Inventory and Supply Management: Manage inventory levels of parts and supplies; establish relationships with suppliers and negotiate pricing; monitor and reorder supplies to prevent workflow disruptions. Safety and Compliance: Enforce safety protocols and ensure staff adherence to regulations; stay informed about industry trends and regulations; ensure the centre complies with environmental, health, and safety standards. Financial Management: Develop and manage budgets; monitor financial performance; implement cost‑control measures; analyse reports and KPIs to identify improvement areas and increase efficiency and revenue. Requirements Bachelor’s degree or equivalent experience in automotive technology, business management, or a related field. Previous experience in autobody repair, preferably in a managerial or supervisory role within a collision centre. Strong technical knowledge of autobody repair techniques, materials, and equipment. Excellent leadership and interpersonal skills; ability to motivate and inspire team members. Superior customer service skills with a focus on building positive relationships and exceeding expectations. Proficiency in computerized estimating systems and relevant software applications. Strong organisational and problem‑solving abilities with keen attention to detail. Knowledge of industry regulations and safety standards related to autobody repair. Ability to multitask and prioritise tasks in a fast‑paced environment. Disclaimer This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and will evolve as CSN continues to grow. Benefits Competitive salary and bonus program. Competitive benefits package. Opportunity to grow, develop and manage your own career path. Equal Opportunity Employer CSN is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment regardless of age, race, colour, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. We strive to cultivate an inclusive, accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to growing our corporate team in a way that reflects the diversity of our customers and communities. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs. Application Notice At CSN Collision, we’re always looking for passionate, skilled, and dedicated individuals who take pride in their work and want to be part of a collaborative and high‑performing team. This posting is part of our ongoing efforts to proactively build a pipeline of talented professionals for future opportunities. If your background and experience align with what we’re looking for, a member of our team will reach out when a suitable opportunity arises. By applying, you’ll be joining our talent community, giving us the opportunity to connect with you when the timing is right. We appreciate your interest in CSN Collision and look forward to potentially working together in the future. Job Details Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Other Industry: IT Services and IT Consulting #J-18808-Ljbffr