Manager Digital Performance

Manager Digital Performance – Onboarding Requisition ID: 242493. Join a purpose‑driven winning team at Scotiabank committed to results, in an inclusive and high‑performing culture. Overview As the Manager, Digital Performance – Onboarding, you will play a key role in advancing one of Scotiabank’s strategic priorities—delivering a best‑in‑class digital onboarding experience for our clients. You’ll develop insights and performance reporting that measure and optimize the success of our digital onboarding journeys, turning data into compelling stories to influence product backlogs, priorities, and strategic decisions across business and technology teams. Responsibilities Work closely with the Analytics and Performance team to develop and maintain performance dashboards, scorecards, and regular reporting to track KPIs across digital onboarding journeys. Analyze data from multiple sources to identify trends, friction points, and opportunities to enhance the end‑to‑end customer experience. Translate complex analytics into clear, actionable insights and recommendations for product, business, and technology partners. Build and deliver compelling narratives and executive presentations that communicate performance results and business impact. Partner with cross‑functional stakeholders including Business Leads, Digital Journey Managers, Marketing, Analytics and Finance to influence prioritization and roadmap decisions through data‑driven storytelling. Define and maintain measurement frameworks, KPIs, and data structures to ensure consistency, accuracy, and reliability in performance tracking. Continuously improve processes and reporting to enhance transparency, efficiency, and strategic decision‑making. Qualifications Bachelor’s degree with 3+ years of experience in performance measurement or analytics (preferably in financial services or digital transformation). Masters, MBA, or PhD is an asset. Strong familiarity working with data sets and can effectively derive insights. 3+ years of experience in performance measurement, analytics, or digital product management (preferably in financial services or digital transformation). Strong technical skills in Excel, Power BI, and PowerPoint for data analysis, visualization, and presentation. Proven experience cleaning, transforming and visualizing large data sets working with various data formats (e.g., unstructured logs, XML, JSON, flat files, SAS, CSV). Solid knowledge of data analysis or manipulation tools for working with data (e.g., SQL, DB2, MySQL, Python, R). Previous experience with Google Cloud Platform (BigQuery) or other related cloud tools an asset. Experience using and implementing visualization tools like Power BI. Proven ability to structure and interpret complex data, providing meaningful insights that influence business decisions. Excellent storytelling and communication skills, with experience creating executive‑ready materials. A collaborative mindset with the ability to build strong partnerships across business, analytics, and technology teams. Strong written and verbal communication skills with attention to detail. Strategic thinking, influencing without authority, stakeholder management, adaptability, and problem‑solving are critical for this type of role. What’s in it for you? The opportunity to be part of a high‑impact team driving digital transformation at Scotiabank. A culture that values curiosity, collaboration, and continuous learning. A chance to see your work influence key strategic initiatives and customer experiences across the bank. Competitive compensation and performance‑based incentives. Location Canada – Ontario – Toronto About Scotiabank Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future,” we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. We value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. We welcome applicants requiring accommodation during the recruitment and selection process. Candidates must apply directly online to be considered. We thank all applicants for their interest; only those selected for an interview will be contacted. #J-18808-Ljbffr