Solution Engineer, Amazon Connect

Join to apply for the Solution Engineer, Amazon Connect role at NeuraFlash. At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever‑evolving digital landscape with cutting‑edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post‑launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash journey and help shape the next wave of AI‑powered transformation. Responsibilities Demonstrate Amazon, Salesforce, and NeuraFlash products/assets to customers Lead discovery sessions, presentations, and workshops with prospects and customers Gather requirements for large‑scale Amazon Connect and transformation projects Create compelling demos and deliver to customers and prospects, showcasing the power of the Amazon and Salesforce platform and the value of NeuraFlash as a Consulting Partner Create and modify Proposals SOW's and respond to RFPs working alongside the NeuraFlash delivery team Help maintain and update lead management, pipeline & forecasting in Salesforce Act as liaison between the sales and the technical team to improve efficiency in customer sales responses and product improvements Learn about Salesforce, Einstein, and our AI products and provide recommendations to customers and internal teams on leveraging Salesforce and AI to meet specific business needs Collaborate closely with delivery on project scope & estimates and execute our pre‑sales process to the highest degree Provide customer feedback and solutions to product management to continue to advance our portfolio of AppExchange products Continuously ensure the highest possible level of customer experience Drive innovation in the areas of Amazon and Salesforce capabilities and AI in full partnership with NeuraFlash's Amazon Connect and AI teams Required Qualifications 2 – 3 years experience selling CRM solutions/services – preferably within Amazon Connect 2 – 3 years in a customer‑facing role; preference for Pre‑Sales/Solution Engineering experience B.S. in Computer Science, Mathematics, Engineering, or similar technical degree or equivalent experience Preferred Skills 2 – 3 years in a consulting role Expert understanding of contact center telephony solutions Solid understanding of the Salesforce Service cloud platform & architecture A keen interest in learning rapidly in the AI space Strong customer‑facing skills Attention to detail with great communication skills Team player Passion to succeed and drive the company forward Benefits & Work Environment Remote & In‑Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or as one of the over half of our NeuraFlash Family who work remotely, we provide flexibility and connectivity. Travel: Certain roles may require up to 25% travel. Flexibility: We value results over hours and support a healthy work/life balance. Collaboration: Your voice matters—town halls, company meetings and open feedback channels. Celebrate Often: We maintain a culture of fun through contests, parties and holiday events. Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States. If you prefer to work from home, we can accommodate remote locations for our employees based in the United States, anywhere within Alberta, British Columbia, or Ontario for our Canada‑based employees, anywhere in India for our India‑based employees, and anywhere within Colombia for our Colombia‑based employees Referrals increase your chances of interviewing at NeuraFlash by 2x. #J-18808-Ljbffr