Heli Ski Operations Manager

POSITION: Co-Leadership Opportunity for Heliski Operations ManagerLOCATION: Tyax Lodge, Gold Bridge, BCDEPARTMENT: Heliski OperationsHOURS: Full-Time Seasonal (winter), Part-Time (spring-autumn). Extended hours may be required to meet business needs. The schedule will fluctuate seasonally to align with peak occupancy and revenue. This crucial role is the most senior position in Heli Ski Operations, and any peak period absences must be approved in advance of the operating season.REPORTS TO: General ManagerDIRECT REPORTS: Guides, Ski Technicians, and Radio OperatorsCOMPENSATION: We offer a competitive compensation package, including an attractive base salary based on your qualifications, experience, and skill set. Additional details will be discussed during the personal interview. Extended benefits and vacation pay are included.COMPANY OVERVIEW: Tyax Lodge and Heliskiing is a premier heli-ski destination nestled in the heart of the Chilcotin Mountains. Our commitment to guest and employee experience ensures luxurious accommodations, world-class dining, and a wide range of year-round outdoor activities. The heliski program features a single group per helicopter, unlimited vertical skiing, and two guides per group. Our well-established program offers the chance to work within a large and remote tenure alongside an experienced team. Join us for an unforgettable adventure in one of BC's most breathtaking wilderness settings.JOB OVERVIEW: This is a shared position, joining the current Operations Manager in leading the heliski program. As a member of the Tyax leadership team, the primary role of the Operations Manager(s) is to consistently deliver a premier guest and employee experience related to the heliski program. The Operations Manager provides direct leadership in all areas of the Tyax heli ski experience, holding ultimate responsibility for the oversight and efficiency of the program. This position includes a variety of administrative tasks, planning, budget management, daily problem-solving, interviewing, hiring, leading a team, and delivering exceptional guest experiences. The Operations Manager will excel at building meaningful professional relationships and inspiring their team to create positive, life-changing mountain experiences. Guiding heliski groups throughout the season is encouraged to stay connected to the core guest experience and operations.Throughout the operating seasons, the Operations Manager will show a large degree of flexibility in working hours, with longer days in the winter season and diligent execution of planning, preparation, and implementation in spring, summer, and fall. The ideal schedule for the Operations Manager involves a rotating cycle of one week guiding, one week dedicated to lodge-based leadership and administrative duties, followed by one week off. The role and responsibilities are expected to evolve with changes to Tyax's organizational structure, so adaptations to the list of responsibilities should be expected. The Operations Manager will work with the team to grow the length and success of the winter heliski season.RESPONSIBILITIES:Approach work with a growth mindset, continuously seeking to improve business processes through analysis and collaborationAct as a key member of the leadership and lodge teams, leading site operations, guest experience, employee experience, and infrastructure aspects of the heliski programWork with the Tyax leadership team to reach annual and quarterly goals and KPIs outlined collaboratively with the General ManagerOversee HR duties for all Tyax employees within your department, including recruitment, onboarding, training, and coachingProvide direction, feedback, and ongoing coaching to develop and lead staffCommunicate effectively with supervisors, office personnel, and area management staff throughout TyaxWork with the General Manager to review financial information and adjust operational budgets to promote profitabilityServe as the main point of contact and host for heliski guests, guides, and heli ops supportCollaborate with the General Manager to create a safe and enjoyable work environment for all employees, adhering to Occupational Health & Safety requirements, WorkSafe BC, WHMIS, etc.Play a critical role in the Tyax Emergency Response Plan procedures as required in an emergencyHandle administrative tasks, including but not limited to hiring and onboarding heliski guides, payroll, accounts payable, reconciling invoices, filing, first aid ordering, audits, and supplier orderingLead and schedule guide team, radio operators, and ski techniciansAdminister guide trainingGuide 20-40 days per winterCoordinate and schedule the medical teamNegotiate, schedule, coordinate, and communicate with helicopter contractorsManage flight minimums, flight logs, and guest verticalReport and develop parks, land, and tenureRun development programGenerate content for marketing campaigns including social mediaMaintain thorough working knowledge and competence in all technical systems associated with field operationsManage fuel systems maintenance, inspections, upgrades, supply, location changes, and permitsMaintain, inspect, upgrade/improve, supply, and permit communications equipmentAudit and update emergency, rescue, and avalanche plansMaintain, inspect, and upgrade first aid and rescue equipmentUpgrade and maintain mapping, field books, helicopter tablets, and mapsUpgrade and maintain ski and rescue equipment for guests and guidesAttend Helicat and CAA meetings 1-2 times per yearManage Infoex and heliski digital subscriptionsREQUIRED MINIMUM QUALIFICATIONS:ACMG Ski Guide, CSGA Level 3, or Mountain Guide (preferred)Minimum of 3 years' experience as a lead heliski guide (preferred)Canadian Avalanche Association Level 2 Certification and professional membership (required)Previous management experience (preferred)Technical proficiency in word processing, spreadsheets, and an ability to learn relevant software platforms (required)Current 80 Hour First Aid Ticket or OFA Level 3 (required)References (required) #J-18808-Ljbffr