Account Manager
6 days ago
BenchSci is a remote first organization. li>
Provide exceptional customer service by promptly addressing customer inquiries, resolving issues, and coordinating with internal teams to deliver timely solutions.Develop, execute, and own account strategies to ensure value realization, revenue retention, revenue growth, and expansion.Monitor and analyze market trends within accounts to identify potential risks, watch-outs, and opportunities.Lead the account team to ensure the successful delivery against account based goals and value frameworks.Keep a pulse on the health of the account and manage and mitigate risks.Collaborate with cross-functional teams, such as sales, account services, customer insights, and value to ensure seamless delivery of products/services and exceptional customer experience.Prepare and present reports on account performance, sales forecasts, and market insights to internal stakeholders.Understand account dynamics, buying process/ key decisions to support sales and renewals.Identify and pursue new business opportunities within existing accounts.Liaise with sales to expand growth and support contract negotiations and renewals in collaboration with the sales team.You Have:
- Minimum 8+ years of experience in key account management/management consulting, with a proven track record of successfully managing key accounts and achieving revenue targets.
- Exceptional organizational and time management skills to effectively prioritize tasks, manage multiple projects, and meet deadlines.
- Analytical mindset with the ability to interpret data, extract insights, and make data-driven decisions.
- Proactive and self-motivated with a passion for delivering exceptional customer service.
- Bachelor’s degree in business administration, science, AI, or a related field.
Benefits and Perks:
- An engaging remote-first culture.
- A robust vacation policy plus an additional vacation day every year.
- Flex time for sick days, personal days, and religious holidays.
- Comprehensive health and dental benefits.
- A one-time home office set-up budget to use upon joining BenchSci.
- An annual lifestyle spending account allowance.
- The ability to save for your retirement coupled with a company match
About BenchSci:
BenchSci’s mission is to exponentially increase the speed and quality of life-saving research and development. We empower scientists to run more successful experiments with the world’s most advanced, biomedical artificial intelligence software platform.
Backed by Generation Investment Management, TCV, Inovia, F-Prime, Golden Ventures, and Google’s AI fund, Gradient Ventures, we provide an indispensable tool for scientists that accelerates research at 16 top 20 pharmaceutical companies and over 4,300 leading academic centers. p>
Our Culture:
BenchSci relentlessly builds on its strong foundation of culture. Our culture fosters transparency, collaboration, and continuous learning.
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