Mobile Mortgage Specialist Assistant

Join to apply for the Mobile Mortgage Specialist Assistant role at TD Securities Work Location: Edmonton, Alberta, Canada Hours: 15 Line Of Business: Personal & Commercial Banking Pay Details: $23.37 - $31.20 CAD TD is growing their Mobile Mortgage Sales Force and is seeking performance-driven individuals to join our dynamic team This specialized role is a great entry point within the MMS Channel. The Mobile Mortgage Specialist (MMS) sales team is a national retail banking channel responsible for acquisition of new mortgage and home equity line of credit business within Canadian Personal Banking. The Mobile Mortgage Specialist Assistant (MMSA) role supports Specialists by handling credit administration, customer service, and administrative tasks, enabling Specialists to focus on sales and business development while ensuring accuracy, efficiency, and timely commitments. Key Accountabilities Customer Maximize support in relation to credit administration Maintain good relationships with partners and respond to questions, ensuring problems are handled appropriately and escalated when necessary Gather client documentation after initial MMS customer meeting and process credit application Process assigned work volumes accurately and efficiently to support Specialist and business timeline commitments Support customer journey through the deal process and respond to any mortgage suite policy clarifications Shareholder Ensure all supporting documentation is received and validated per internal processes and regulation Contribute to achievement of MMS credit quality objectives and individual targets Meet and, where possible, exceed timeline commitments by processing transactions and replying to requests accurately and on time Partner with administrative support groups to facilitate the end-to-end credit decision process Support the achievement of business objectives by supporting sales goals Understand and apply bank and business channel operating policies and procedures Contribute to operational excellence and support process improvement opportunities Escalate non-standard or high-risk transactions/activities as necessary Be knowledgeable of Bank Code of Conduct and the full mortgage suite of products and services Employee / Team Participate fully as a member of the team, promoting service, quality, innovation and teamwork Support continuous improvement of knowledge and expertise in own area and participate in knowledge transfer Actively participate in performance management, coaching, and professional development Participate in team meetings, employee surveys, action planning, and training sessions Contribute to a fair, positive, and equitable environment that supports a diverse workforce Act as a brand ambassador for your business area/function and the bank, both internally and externally Breadth & Depth Requires established customer service skills for routine activities and multi-step customer transactions Requires broad knowledge of basic product suite of supported business Understands how assigned duties relate to others in the customer or sales team Identifies and assesses customer problems in straight-forward situations and escalates non-standard issues Impacts team results through the quality of services provided to customers Follows RESL procedures and practices and recommends opportunities to improve processes in own work area Uses communication skills to clarify product/process information with composure and ensures underlying details are understood Requires working knowledge developed through formal training or work experience Reports to a Manager or above What We Are Looking For Minimum 1 year working in a client facing and/or administrative role Mortgage/credit lending experience Superior computer/technology skills Proficiency with MS Office suite (Word, Excel, PowerPoint) Highly organized and a self-starter, able to work independently and multi-task in a fast-paced market Excellent time-management skills and ability to meet/exceed timelines and SLA expectations High-level accuracy and attention to detail Excellent customer service interpersonal and communication skills Willingness to work variable hours, including evenings and weekends Mandarin language skills considered an asset Who We Are TD is one of the world's leading global financial institutions and the fifth largest bank in North America by branches/stores. We deliver legendary customer experiences to over 27 million households and businesses worldwide. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. Our Total Rewards Package The Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well‑being goals. Total Rewards at TD includes a base salary, variable compensation, health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Additional Information This job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations and requirements. Colleague Development You will have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Training & Onboarding We will provide training and onboarding sessions to ensure you have everything you need to succeed in your new role. Interview Process We’ll reach to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Language Requirement (Quebec Only) Sans Objet #J-18808-Ljbffr