Employment Services Officer

Employment Services Officer (Client Services Officer) Salary Information: CG33 - $57,093.40 - $63,499.90 per annum. Duties and Responsibilities Front‑line service delivery: serve as the main contact for people seeking employment programs and services, offering friendly, client‑focused support to meet their needs. Case management: manage caseloads by assessing client eligibility, keeping accurate records, and ensuring program requirements are met; provide regular follow‑up and support to help clients reach their employment goals. Client assessments: assess clients’ work history, education, skills, and goals to identify barriers to employment and match them with the right programs or supports. Individualized employment planning: work with clients to create personalized employment plans, track progress, make adjustments as needed, and provide ongoing support and guidance. Employment readiness support: help clients with resumes, cover letters, interview prep, and job‑search skills, providing one‑on‑one coaching to build confidence and readiness for work. Career guidance and placement: help clients explore career options, make career decisions, plan for job retention and growth, and connect with job opportunities through employers and community networks. Access to resources and referrals: assist clients in accessing funding for training or work‑related costs and refer them to community resources such as childcare, transportation, housing, or mental health support. Workshops and group sessions: lead group or one‑on‑one workshops on job‑search skills, career development, interviews, and workplace readiness, adjusting content to fit clients’ needs. Other related duties: carry out other employment services tasks, such as community outreach, building employer connections, and improving programs. Screening Criteria Diploma in Business, or Social Sciences (equivalencies will be considered). Related experience in employment services, career counselling, social services, and/or workforce development. Assessment Criteria Knowledge of client service delivery practices. Knowledge of the local labour market. Knowledge of career development (asset). Case management skills. Client focus and commitment to delivering exceptional service. Organizational skills to coordinate services and achieve program outcomes in a fast‑paced environment. Ability to maintain confidentiality. Ability to exchange information effectively. Building effective working relationships with clients and stakeholders. Conditions of Offer When requested by the Employer, a recent and satisfactory Certificate of Conduct must be provided. Verification of credentials and applicable licenses, certifications, and/or professional memberships as required for the position. Conditions of Acceptance The successful candidate will be required to work on‑site at our St. John's West office, Kenmount Road; remote work is not available at this time. Applicant Information This position is located at Employment Options Office – St. John's West. Applications must be submitted online through https://www.cna.nl.ca/careers/opportunities on or before the closing date stated for this job posting. It is the responsibility of the applicant to submit an application that demonstrates the required screening criteria. Applications that do not clearly and effectively demonstrate the required criteria will be screened out of the competition. Preference will be given to applicants who are a Canadian citizen, permanent resident of Canada, or those who are legally entitled to work in Canada. Applicants who elect to include a cover letter (optional) must upload cover letter and résumé as a combined document (PDF). Résumés should be in chronological order specifying education and employment in months and years, including part‑time and full‑time employment. Information submitted as part of the application process must be clear, factual, and current to date of submission and is subject to verification. Applicants will be notified of their status throughout each stage of the recruitment process. An offer of employment is conditional upon the satisfactory completion and review of all pre‑employment requirements by the College. The results from this competition may be used to fill similar vacancies. Closing Statement For more information about this job opportunity or if you require an accommodation as part of this recruitment and selection process, please contact Diane Grandy, Selection Board Chair, by email at diane.grandy@cna.nl.ca. College of the North Atlantic (CNA) strives to create an organizational culture that welcomes and amplifies diverse perspectives, nurtures belonging and actively seeks to eliminate barriers to equity. We invite all interested individuals to apply, and as part of our shared commitment to the advancement of equity, diversity and inclusion (EDI) as a true reflection of CNA’s core values (Excellence, Integrity, Diversity, Respect and Transparency), we encourage applications from equity‑seeking groups including, but not limited to, Indigenous Peoples, racialized persons, persons with disabilities, those who identify as women, and members of 2SLGBTQIA+ communities. We appreciate your interest in College of the North Atlantic Position Details Seniority level: Entry level Employment type: Part‑time Industries: Higher Education Job function: Other #J-18808-Ljbffr