Operations Specialist

Great Place to Work Certified™ Best Workplaces™ in British Columbia 2025 Best Workplaces™ in Retail & Hospitality 2025 Operations Specialist Reports to: Director of Operations, BC Region Location: Prince George, BC We are currently seeking an Operations Specialist to join our Operations team and provide hands‑on support to our bakeries in the Prince George region. As an Operations Specialist, you’ll play a key role in supporting our franchisees with the day‑to‑day operations of their bakeries. You’ll act as a trusted partner and problem‑solver — providing guidance, training, and operational expertise to help each bakery reach its full potential. This role is ideal for someone who thrives in a fast‑paced, hands‑on environment, enjoys working closely with business owners, and is passionate about driving operational excellence and franchisee success. Key Responsibilities Partner with franchisees to troubleshoot and resolve bakery‑level operational issues (e.g., staffing, production, quality, or equipment). Provide in‑bakery support, training, and coaching to improve sales, profitability, and customer experience. Conduct regular bakery visits to assess operational performance, merchandising, and compliance with company standards. Support Area Manager and Regional Operations Director in implementing business strategies and regional initiatives. Monitor bakery KPIs, identify improvement opportunities, and recommend practical action plans. Assist with pre‑opening training and support for new bakeries in the region. Collaborate with Support Office and cross‑functional teams to ensure consistent execution across the network. Participate in quarterly business reviews and regional meetings. What You Bring to the Table Post‑secondary education in business, retail, hospitality, or a related field (or equivalent experience). 2+ years of experience in retail, hospitality, or food service operations; bakery or restaurant management experience preferred. Strong problem‑solving skills with the ability to think on your feet and provide practical solutions. Excellent communication and interpersonal skills for working with franchisees and bakery teams. Proven ability to drive performance and uphold operational standards. Understanding of food safety, OH&S, and retail operations best practices. Highly organized, proactive, and self‑motivated. Valid driver’s licence and willingness to travel occasionally within the region. Benefits What’s in it for you: Competitive salary and vacation plan Both individualized and a company‑wide bonus plans A great Extended Health & Dental Benefit, Group RRSP Matching and Health Spending Account Paid sick and personal leave days An open, ‘continuous‑learning’ environment where professional development and career progression is encouraged Work within a dynamic, driven, high‑achieving, close‑knit and fun‑loving team High level of autonomy and responsibility About COBS Bread With over 180 locations, COBS Bread serves fresh and delightful baked goods to communities across Canada. Any unsold items are donated daily to various local charities and food banks. The company’s success can be attributed to the quality of our product, the development of our people and our warm and friendly customer service. COBS Bread is part of Bakers Delight – Established in 1980 operating as Bakers Delight in Australia and New Zealand, and since 2003 as COBS Bread in Canada and the USA. Together we have grown to more than 700 bakeries across Australia, New Zealand, Canada and the USA. The entire network employs over 15,000 people, serving more than 2.1 million customers each week. Accessibility Accommodation is available upon request for applicants and employees with disabilities. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially. We thank all applicants for their interest in COBS Bread but would like to advise that only applicants shortlisted for interview will be contacted. #J-18808-Ljbffr