H&M Sales Advisor

OverviewAs a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through the store to actively sell products and provide support and guidance. Use fashion and product knowledge to give customers the information they need for the best experience. You will also work on garment refill and care, presentation, and contribute to a clean and tidy sales floor and back of house, collaborating with the store team to deliver an excellent customer experience.ResponsibilitiesProvide excellent customer service: welcome and guide customers through the store and the omni-channel experience where available, supporting direct customer serviceEngage with customers to provide outstanding serviceGuide customers through fashion trends, stories and products in all areas of the storePromote and sell products to customersActively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiativesRepresent the H&M brand positively during all customer interactionsSupport commercial or operational actions to reach sales targets with store managementFashion & Trend AwarenessKeep up-to-date with fashion trends, styles, brands, products, competitors, and relevant influencersUse product and fashion knowledge to share relevant information with customersTeam & DevelopmentShare service, fashion, and store operations knowledge with colleaguesFollow procedures, routines, and legal requirements in all store areasGive and receive feedback with colleagues to learn and developParticipate in onboarding, introductions and trainings relevant to the role and future developmentRetail Operations / Visual & Commercial ExecutionComplete garment cycle from unpacking and refill to steaming and garment careOperate fitting rooms and checkout areas according to best practice and processesContribute to a clean and tidy sales floor and back of house (including stockrooms)Assist with garment presentation, execution and upkeep of attractive merchandise displays and stories according to visual and commercial guidelinesMaintain stock levels with replenishment on the sales floorFollow best practices for in-store omni-channel services and toolsSupport opening and closing of the storeFollow health and safety guidelines and legal requirements applicable to the roleQualificationsAs a Sales Advisor, you should be passionate about fashion and what we create in-storeMotivated by delivering a great customer experienceCommunicative, creative, curious, motivated, flexible, decisive, and action-orientedEnjoy working in a collaborative and dynamic environmentExperience in sales within a dynamic, collaborative environment applicable to the roleExperience in customer service in fashion, retail, or other service-related industriesWhy You’ll Love Working at H&MWe value diverse backgrounds and are committed to inclusion and diversityWe are a values-driven organization guided by our values and historyAccess to Colleague Resource Groups for community and networkingInclusive environment where you can be yourself at workAccess to a global talent community for career growthComprehensive benefits including health, wellness, retirement plans, paid leave, and community dayEmployee discount at H&M and other brands in the groupAdditional InformationThis job posting highlights the most critical responsibilities and requirements. There may be additional duties assigned at the company's discretion. H&M in good faith has assessed compensation ranges; the range may be modified in the future. We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance, contact recruitment_support@hm.com. We use an online assessment in some stores as part of the hiring process. Participation is optional and will not affect your chances of consideration. We collect information in accordance with our Applicant Privacy Notice and Cookies Notice. #J-18808-Ljbffr