Director of User Experience

OverviewPhreesia is seeking a seasoned and visionary Director of User Experience (UX) to elevate the role of design across our organization. This is a unique opportunity to shape and champion a business-driven, AI-enabled UX strategy that transforms how patients, providers, and clients experience healthcare.As our Director of UX, you will lead, guide, and inspire a growing team of designers, cultivating a culture built on clarity, innovation, and measurable impact. You will collaborate with senior executives, product leaders, and engineers to ensure user experience is a core driver of business outcomes and product success. The ideal candidate brings deep expertise in user experience, strong executive presence, AI adoption, and the ability to translate complex design insights into business language that influences decisions at the highest levels. You are a mentor and a strategist, empowering design teams and driving organizational outcomes.Phreesia is a fully remote company; however, candidates located in ET and CT regions are given priority in the hiring process.What You\'ll DoStrategic LeadershipDefine and drive Phreesia’s UX vision, ensuring it is aligned with business goals, market opportunities, and AI-driven innovation.Serve as a senior design voice in executive forums, influencing strategy and investment decisions with clear, persuasive communication.Team Development and CultureLead, mentor, and scale a high-performing UX team with integrity, empathy, and accountability.Build a design culture that values experimentation, evidence-based decision making, and cross-functional collaboration.Business and Product AlignmentPartner with product, engineering, other internal stakeholders, and clients to develop and validate design solutions that improve usability, adoption, and satisfaction.Translate user research and design insights into actionable recommendations that resonate with executive stakeholders.Design Excellence and InnovationEnsure the consistent delivery of high-quality, intuitive, and accessible user experiences across products.Introduce modern design methods, including AI-driven insights, to accelerate research, prototyping, and testing.Champion metrics-driven design improvements tied to utilization, engagement, and business impact.What You\'ll BringBachelor\'s degree required10+ years in UX/UI design, with at least 6+ years in leadership roles scaling design organizations in fast-paced, high-growth environmentsProven track record of influencing executive decision-making with clear, outcome-focused communicationDemonstrated success in aligning design strategies to business goals, including the integration of emerging AI technologiesDeep expertise in usability research methods—both qualitative and quantitative—and applying findings at scaleExecutive presence with the ability to communicate design value and strategy to C-level stakeholdersStrong people leadership skills with a track record of developing, coaching, and retaining top design talentExceptional executive communication skills; able to articulate complex design insights in business termsExcellent problem-solving, organizational, and decision-making skillsFluency in modern design tools, prototyping, and agile product development practicesStrong understanding of accessibility standards and inclusive design principlesAbility and comfortability to travel in the U.S. and/or Canada for team meetings, clients and off-sites as requiredWho We AreAt Phreesia, we’re looking for smart and passionate people to help drive our mission of creating a better, more engaging healthcare experience. Our SaaS platform digitizes appointment check-in and offers tools to engage patients, improve efficiency, optimize staffing, and enhance clinical care. Phreesia is committed to an inclusive, diverse work environment and is an equal opportunity employer.Top-rated Employee Benefits:Remote First: 100% Remote work + home office expense reimbursements + monthly reimbursement for cell phone, internet and wellnessTop of market rewards: Competitive compensationFlexible PTO + company holidaysComprehensive healthcare benefits for you and your family (and your pets) starting day oneGenerous parental leave benefitsContinuing education and professional certification reimbursementOffsite events and activities for team building and engagementVolunteer opportunities to give back to the communityCompany-wide recognition tool (Phireworks) to celebrate milestones and achievementsERGs and an inclusive environment to support diverse backgrounds and perspectivesWe strive to provide a diverse and inclusive environment and are an equal opportunity employer. #J-18808-Ljbffr