Bilingual Manager, Commercial Servicing and Administration

Bilingual Manager, Commercial Servicing and Administration2 days ago Be among the first 25 applicantsJoin a ChallengerBeing a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.We are a big (and growing) family. Overall we serve more than 670,000 people across Canada through Equitable Bank, Canada's Challenger Bank, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021.The WorkThe Manager, Commercial Servicing and Administration is responsible for managing and supervising the Commercial Servicing and Administration department to ensure that the team provides optimum service, works efficiently and effectively by adhering to established policies and procedures, meeting compliance and control requirements and achieving service goals.The core parts of your role would be to:Review and approve Subsequent Advances, Operating Line Advances, Partial Discharges, and Undertaking/Holdback releases, and PPSA renewals,Support the Senior Manager commercial Servicing with the Investor Specialized Financing servicing transactions including monthly remittancesSupport the syndication team with partner remittances, partner inquiries and day to day loan servicingEnsure monthly follow-up by team members are being completed for Undertaking/Holdbacks (new and old)Prioritize and assign tasks to team members appropriately to ensure quality and timely completion of dutiesMaintain excellent customer service levelsPrepare specific reports which will be relied upon by Senior ManagementMotivate and support the professional growth of the team, including training, creation of development plans, target setting, performance reviews, regular staff one-on-one meetings and team meetingsPromote team engagement and the Bank’s Core ValuesParticipate in management meetings, one-on-one meetings with Senior Management, department meetings, department events and special projects as assignedAssist with special projects and department initiatives, including but not limited to support senior management with implementing servicing builds and or new platformsCreating complicated excel based spreadsheetsReconciliation of accountsCommunicate and co-operate with external parties (Clients, Lending Partners, Solicitors, Brokers etc.) and internal staff members across all departments to provide optimum service, maintain business relationships and ensure policies, processes and procedures are adhered to;Assist the Associate Director, Commercial Servicing from time to time with reporting and implementing procedures within the Credit & Risk Department, to comply with the Company’s lending and regulatory requirements (i.e. Basel II, ICOFR, OSFI, CCPM, User Guides etc.)Disbursement of FundsThe incumbent shall ensure that files are compliant prior to the signing of cheques and shall ensure that funds are disbursed accurately.ProjectsThe incumbent will support the Associate Director, Commercial Servicing and the Senior Manager Commercial Servicing with projects and department initiatives, which includes but not limited to Implementation of servicing builds and or platforms while working with internal stakeholders.Let's Talk About YouMinimum of 5 years’ mortgage experience (preferably with management experience)Expert understanding of Commercial and specialized finance, servicing productsGood understanding of commercial Real Estate, Corporate/Legal documentation (specifically, security documentation) and AML/ATF regulationsPost-secondary education (diploma/degree) in accounting with good understanding of general ledgers and accounting principlesProficient knowledge of MS Office (more importantly, Excel), Athena and PPLUSAbility to build complex excel modelsLeadership skills with the ability to set strong examples for subordinates and the ability to manage and motivate team membersExpert level analytical and problem solving skillsStrong organizational and time management skillsAbility to handle multiple competing prioritiesExcellent verbal and written communication skills with the ability to respond in a clear, concise and professional mannerUnderstanding of the importance of quality and timely customer service to external clients, solicitors, business partners, and management and staff across the Bank’s departmentsFrench bilingual (preferably)Job Complexities / Thinking Challenges:The incumbent shall possess strong cognitive skills and professional judgement and should be prepared to manage files of greater complexity at times with the ability to prioritize workflow and allocate resources effectively in a high volume environment with short timelines. Also, the incumbent will need to exercise professional judgement and strong problem solving skills, while following corporate policies and procedures and be able to draw on both real estate knowledge and underwriting principles to mitigate risk.The incumbent will also experience the common day-to-day challenges that come with leading and supervising people and have the ability to coach/motivate employees to develop and achieve strategic departmental targets consistently.What we offer [For full-time permanent roles]Competitive discretionary bonusMarket leading RRSP match programMedical, dental, vision, life, and disability benefitsEmployee Share Purchase PlanMaternity/Parental top-up while you care for your little oneGenerous vacation policy and personal daysVirtual events to connect with your fellow colleaguesAnnual professional development allowance and a comprehensive Career Development programA fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experienceEquitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well.We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.We can’t wait to get to know youSeniority levelNot ApplicableEmployment typeFull-timeJob functionSales and Business DevelopmentTransportation, Logistics, Supply Chain and Storage #J-18808-Ljbffr