Insurance Service Manager

4 weeks ago

Calgary Toronto Montreal Vancouver Edmonton Old Toronto Ottawa Mississauga Quebec Winnipeg Halifax Saskatoon Burnaby Hamilton Victoria Surrey Halton Hills London Regina Markham Brampton Vaughan Kelowna Laval Southwestern Ontario R, Canada Western Financial Group Full time

Insurance Service Manager at Western Financial Group About Western Financial Group Western Financial Group is one of Canada’s largest insurance brokers, with over 2,200 dedicated professionals across 180+ locations nationwide. The company has earned recognition as one of Forbes Canada’s Best Employers for its supportive and collaborative culture, commitment to work‑life balance, and focus on community engagement. Position Overview The Personal Lines Service Manager leads a team of remote Insurance Advisors managing a large Personal Lines book of business. The role focuses on retention, customer satisfaction, and process efficiency while driving the team toward organizational targets. Typical Day Oversee day‑to‑day operations of the team, ensuring employees are informed and properly trained to achieve success on organizational targets and goals. Lead the change management process to shape organizational understanding of proposed changes and establish support from key stakeholders. Evaluate processes, methods, and practices to identify continuous improvement opportunities, making periodic changes to increase efficiency, accuracy, and effectiveness of the Service Team. Support Team Leads in recruitment, interviewing, onboarding, and training processes to ensure a high employee and leadership success rate. Manage, organize, and direct the Service Team’s operational KPIs in terms of retention, growth, and service performance. Qualifications 5 years’ experience in an insurance brokerage environment. 2 years’ experience leading a team with a track record of exceeding business goals. General Level 2 or 3 License required. Experience using AI or automation to streamline workflows (asset). Call centre experience (asset). Capacity to lead and manage change initiatives. Experience in recruitment, staff development, and performance management. Hours 37.5 hours per week. Location Remote in Canada. Requisition 82279 Compensation Range $95,000 - $120,000 Benefits Eligible employees receive 3 weeks of vacation, 14 wellness days, company‑matching investment and savings plans, 100% employer‑paid group benefits, and various wellness programs. A culture of inclusivity and community support is integral to the workplace. EEO / Diversity Statement Western Financial Group is an equal opportunity employer. We welcome applicants from all backgrounds and encourage individuals who do not fully meet all the criteria listed to apply. If you need assistance or have questions about requesting reasonable accommodation, please contact our Talent Acquisition team at talent.acquisition@westernfg.ca. #J-18808-Ljbffr

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