Client Service Associate

7 days ago


Montreal, Canada Société Financière Manuvie Full time
p>The AdminAdvantage Administration team within the Manulife Group Benefits organization links people, technology, and expert services to simplify benefits administration and provide a consistent, powerful member and client experience. Our vision is to be recognized as the partner of choice within the industry for benefits solutions and benefits administration services.

Our clients trust the administration of their group benefits to us, and you will be part of a team that delivers outstanding results to those clients and our members.

Plan Sponsor Administration is seeking a Client Service Specialist to join our AdminAdvantage team. The successful candidate will be a highly motivated, influential, and passionate professional who is committed to building proven relationships while delivering on initiatives in a fast-paced and changing environment.

Take ownership of implementing Benefits Administration on our online platform and participate in implementation and re-enrollment project meetings.Act as a project manager and attend training to stay current with system and product enhancements.Required Qualifications:
  • Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
  • Demonstrating strong judgement in balancing business risk with delivering results and possessing strong Office 365 skills.
Preferred Qualifications:
  • Handling a dedicated portfolio of clients in a fast-paced environment, applying technical industry knowledge and adapting to technology.
  • Extensive knowledge of Group Benefits and AdminAdvantage is an asset.
  • Proactively taking action to address problems and driving continuous improvement through digitization, innovation, and automation.
  • We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
  • As part of our global team, we’ll support you in shaping the future you want to see.

#LI-HYBRID

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.



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