Bilingual Customer Service Representative
3 weeks ago
OverviewBilingual Customer Service Representative – Auto Claims at Intact. Location: St. John’s, NL/Dieppe, NB/Dartmouth, NS. Start date: late January 2026.What You’ll Do HereBe a subject matter expert on our policies, products, services, and initiatives.Answer inquiry and new claims calls on an inbound queue while applying your knowledge, problem‑solving skills and making on‑the‑spot decisions to move requests forward.Accurately and clearly document files to reflect conversations and actions taken on claims.Initiate difficult conversations with empathy and clarity regarding policy, insurance coverage, or operational challenges.Ensure that daily call‑centre metrics are met while taking a high volume of inbound calls.Provide quality customer service, maintaining low hold times, and documenting files in a clear and concise manner.Execute multiple tasks aligning with changing priorities and time‑sensitive deadlines.Respond to ad‑hoc duties as assigned in a fast‑evolving environment.What You Bring To The TableLiving the Intact Values: Integrity, Respect, Customer‑driven, Excellence and Generosity with customers, peers, and vendors is vital.Customer service and sales experience preferred.Bilingual in English and French is required.Insurance experience is considered an asset.Self‑motivated, resourceful, and resilient to overcome various situations is essential.Superior organizational skills, results‑oriented, and agility to navigate an environment where you must think on your feet.Excellent listening and communication skills with the ability to foster strong working relationships.Must be flexible to work 35 hours a week during our business hours of operation: Monday to Friday 8:00 am to 6:00 pm, and Statutory holidays.No Canadian work experience required however must be eligible to work in Canada.Ce que nous offronsUn régime complet d’avantages financiers qui reconnaît vos succès.Un régime d’achat d’actions des employés parmi les meilleurs de l’industrie, avec une cotisation de contrepartie correspondant à 50 % des actions nettes achetées.Un régime de retraite et d’avantages sociaux flexible et complet, et un service de soins de santé virtuels.Des aménagements de travail flexibles.La possibilité d'acheter jusqu'à cinq jours de congé supplémentaires chaque année.Un compte de dépenses mieux‑être pour favoriser un mode de vie sain et actif.Un accès à des outils et à des ressources qui vous aident à rester en santé physiquement et mentalement, à accueillir le changement et à communiquer avec vos collègues.Un écosystème d’apprentissage dynamique en milieu de travail, offrant des parcours d’apprentissage, du contenu interactif en ligne et des programmes inspirants.Des réseaux inclusifs dirigés par des employés pour informer, inspirer, faire entendre, établir des relations et offrir des occasions de perfectionnement.Des dirigeants et des collègues inspirants qui vous soutiennent et contribuent à votre développement.Un programme d’action communautaire, car ce qui vous tient à cœur fait partie de ce qui vous rend unique et la façon dont vous redonner à la collectivité doit l’être tout autant. #J-18808-Ljbffr
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