Principal Client Success Relationship Manager

OverviewADP is hiring a Principal Client Success Relationship Manager to join our Client Service organization. This role focuses on managing large, complex client account relationships and driving client satisfaction, retention, and value throughout the life cycle of Major and National Accounts Comprehensive Services clients.What you’ll doThis role is the primary point of accountability and is responsible for setting and managing the client expectations.Develops and enhances business partnerships by fully engaging and building trust with our client's key decision makers to drive client satisfaction, retention, and an overall positive client experience for the Major and National Accounts Comprehensive Services clients.Understands our clients’ business objectives and requirements to proactively demonstrate and deliver increased value through the life cycle of the client.Proactively delivers increased value by demonstrating continuous improvement and change management best practices throughout the life cycle of the client.Aligns with our clients’ business objectives and strategic direction through utilization of our offering.Acts as a liaison between the client and ADP, coordinating communication among internal partners including implementation, service, HRBP, sales and other support teams.Works with the client as their needs change and grow to ensure product alignment is optimal.Maintains client satisfaction and client retention; oversees the entire client experience.Partners with ADP Sales for alignment and sales opportunities through communication of the business, governance, and service delivery model.Creates strategic account reviews and determines goals and objectives for the client.Monitors and manages change and risk associated with the client’s business requirements, applies communication skills, and collaborates with the client to manage change with ADP standards and Change Control processes as applicable.Shares information internally and with Product Management to ensure our technology and services maintain a competitive edge.To succeed in this role: RequirementsA minimum of 7-10 years of progressive career experience with demonstrated proficiency in managing large, complex client account relationships (Client Service, Relationship Management, B2B experience preferred).Extensive experience building relationships with clients is essential.Superior client service skills (verbal and written) and strong active listening skills.Expert level communication, influence, and negotiation skills.Ability to collaborate and work effectively within cross-functional teams, build consensus, and remove organizational barriers.Bonus points for these: Preferred QualificationsBachelor’s Degree preferred or equivalent experience in a relationship or account management role.Understanding of ADP’s infrastructure and product/services processing and outsourcing is helpful.Prior experience in HR or HCM is beneficial.You'll Love Working Here Because You CanFocus on mental health and well-being; support for well-being helps healthy associates stay happy.Join a company committed to giving back and making a positive impact in communities.Ongoing training and development opportunities including tuition reimbursement.Innovate, problem-solve, and shape the future of work with people you like.Balance work and personal time with flexible work arrangements.Go Global with opportunities to connect across ADP’s international footprint.Belong by joining one of ten Business Resource Groups for global networks and allies.Compensation and benefitsBase salary offers for this position may vary based on location, skills, and experience, with additional compensation possible in the form of bonus, equity or commissions. Compensation range: CAD $89,000.00 – CAD $142,100.00 / year. Benefits include Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short- and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.About ADP & Equal Employment OpportunityADP is a global provider of cloud-based human capital management (HCM) solutions. We value diversity, equity, inclusion and a respectful workplace and are committed to equal employment opportunities regardless of protected characteristics. Ethics at ADP: we uphold high ethical standards and integrity. Learn more at https://jobs.adp.com/life-at-adp/. #J-18808-Ljbffr