Senior Customer Success Manager

Senior Customer Success Manager & Presales Specialist Join to apply for the Senior Customer Success Manager & Presales specialist role at Kameleoon. What do we do at Kameleoon? Kameleoon is the only optimization solution with web experimentation, personalization, and feature management capabilities in a single, unified platform designed to bring all teams together. It supports both product and marketing-led teams in increasing their experimentation velocity and leveraging their tech stacks. Over 1,000 medium and enterprise-sized companies trust Kameleoon to enhance visitor engagement and drive growth. How do we work at Kameleoon? At Kameleoon, we have four core values that stem from our passion and heritage. These values inspire us and guide our professional decisions daily: Ambition: Set and meet challenges by giving your best. Innovation: Date to innovate and learn. Autonomy: Trust yourself and others to be free to act. Mutual help: Support your colleagues. Transparency: Commit to saying what is absolutely necessary. Key Responsibilities Client Onboarding Manage client onboarding (kickoff meetings, training, implementation, A/B test setup). Provide operational and methodological assistance on the Kameleoon platform. Account Management Manage a strategic portfolio of high‑value customers. Ensure long‑term customer success, retention, and upsell through regular touchpoints and quarterly business reviews (QBRs) to prove ROI and boost usage. Identify and engage multiple champions within each account to strengthen adoption and advocacy. Presales Deliver engaging and tailored product demonstrations to potential clients. Provide hands‑on support throughout POC and trial phases to ensure a seamless experience. Respond to prospect inquiries about the Kameleoon platform, including during RFI/RFP processes. Consulting Share personalized recommendations and videos to help clients optimize their use of the platform and improve CRO practices. Assist in conducting UX and web analytics audits to uncover best practices and benchmark performance against competitors. Contribute to analysis and business recommendations aligned with client goals and challenges. Operational Support Provide hands‑on support to clients on platform usage and best practices (adoption, campaign setup, industry insights). Assist in setting up optimization campaigns (A/B tests, personalization), including brief preparation, project follow‑up, and result analysis. Cross‑Functional Collaboration Participate in continuous improvement initiatives for internal processes and client training materials. Help structure and maintain support documentation and resources. Contribute to cross‑functional projects (pre‑sales support, client satisfaction programs, etc.). Your profile Proven track record in key account management or customer success, with 3+ years of experience, preferably within a SaaS or tech environment. Strong ability to manage complex client relationships, negotiate solutions, and deliver on strategic business objectives. Demonstrated success in driving customer retention initiatives, resulting in high renewal rates and exceptional client satisfaction. Motivated to build trusted partnerships, uncover new business opportunities, and contribute to revenue growth through client success. Excellent communication skills (both written and verbal) in English; French is a plus. Thrives in fast‑paced, dynamic environments, adapting quickly to changing priorities. Knowledge of leading sales methodologies such as SPICED, MEDDIC, and Challenger Sale. What we offer Generous paid time off, including annual leave, sick days, and a comprehensive maternity leave policy. Great coworking space in downtown Toronto. A dynamic team and a stimulating work environment that values collaboration and innovation. The opportunity to join a fast‑growing international company with teams across Germany, the UK, the USA, and Canada. Daily collaboration with our Sales, Product, R&D, and Marketing teams. Hybrid work model, combining the flexibility of remote work with in‑office connection. A vibrant company culture with regular social events and an annual International Team Event in Europe. Recruitment Process 15‑minute screening video call with the CS Team Lead North America. 1‑hour case study with our CCO. Final interview with Kameleoon CEO and our VP North America. Interested? Click “apply” Toronto, Ontario, Canada CA$80,000.00-CA$100,000.00 2 weeks ago #J-18808-Ljbffr