Case Manager, Mental Health

Case Manager, Mental Health Assertive Housing First Housing Team (AHFT) One (1) Bargaining Unit, Permanent Full-Time Position Monday‑Friday 8:30am‑4:30pm, requires availability for 2 out of every 4 weekends Existing Vacancy Compensation: $29.40/hour‑$34.11/hour About Cota Cota is an accredited not‑for‑profit organization that has been providing community‑based support to people living with mental health and cognitive challenges for over 50 years. At present, our wide array of services delivers much‑needed support to over 4,000 people/year who live with mental health challenges, psychogeriatric mental health conditions, acquired brain injuries, developmental disabilities, dual diagnoses and/or the experience of homelessness. These services include, but are not limited to, case management, supportive housing and adult day program services. A full listing of our services can be viewed on our website at https://cotainspires.ca/ Role Overview We are seeking a Case Manager, Mental Health in the AHFT Team who will be completing a comprehensive mental health and physical health assessment of the nature of each client’s unique goals and needs through collaborative engagement with each client and their respective support networks. Primary Responsibilities Review the referral information of applicants to the program Coordinate and participate in screening interviews with applicants and their respective referral sources Determine eligibility for the program and confirm acceptance of new service users into the program Develop a collaborative, supportive and therapeutic relationship with each designated service user for whom you are assigned primary responsibility Complete a comprehensive assessment of the nature of each service user’s unique goals and needs through collaborative engagement with each service user and their respective support networks Provide guidance and assistance to each service user in relation to the development of both a personalized Service User Safety Plan and a Recovery/Goal Plan Provide direct practical support, coaching and counsel to service users in their pursuit of identified goals and needs. These supports may include, but are not necessarily limited to: Assistance in acquiring shelter, food, income, ID and clothing Support in the development and maintenance of ADLs Assistance in developing a healthy support network Assistance in accessing primary health Assistance in accessing psychiatric care Assistance in developing personal skills in budgeting and medication management Developing harm reduction strategies in relation to substance use Assistance in the pursuit of educational/vocational interests Assistance in developing personal self‑management strategies Assistance in accessing/securing safe/affordable housing Research and/or identify options for alternate/supplementary community services and supports as required/requested Assist each service user in accessing and coordinating other supports, services and appointments Liaise with each service user’s support network members as appropriate and where service user consent has been obtained Assist service users with emergency and/or crisis needs as required/appropriate Assist in coordinating and facilitating group activities/events which foster service user engagement/participation, the development of social networks, and skill acquisition Coordinate the purchasing of necessary program/activity supplies, and account for purchases in accordance with program guidelines Participate in team meetings, providing input and ideas for improving services, efficiencies, and ongoing program planning Documentation And Data Entry Document all service user contacts/interactions in the appropriate service user chart according to COTA Health’s documentation guidelines Enter data relating to service user interactions into COTA Health’s database system according to data collection guidelines Assist with other data collection activities within the program, as determined by the Supervisor and/or Team Other Responsibilities Maintain current certification and/or up‑to‑date training in identified “Required Training” areas Adhere to all COTA Health’s policies and procedures and follow established applicable program guidelines, procedures and practices Adhere to all applicable legislation, particularly the Ontario Human Rights Code Comply with all Health and Safety policies and procedures to ensure every reasonable precaution is taken for the protection of workers and service users and that health and safety concerns or incidents are responded to promptly Work cooperatively, respectfully and constructively with service users, Team members, management, other service providers, and external stakeholders Ensure that the confidentiality of service users, employees and COTA information is always maintained Undertake other related and/or delegated duties, as assigned Qualifications Education & Experience A combination of a post‑secondary degree/diploma in a related field and 4 years direct experience, assessed as being relevant to the specific target population being served OR a combination of BSW, MSW or other regulated health care professional designation and a minimum of 1 year direct experience, assessed as being relevant to the specific target population being served Knowledge & Skills Excellent clinical knowledge relevant to the target population being served and/or unique role, as demonstrated through specialized training, or previous work experience Excellent clinical assessment/support skills relating to the specific target population Advanced understanding of the values and principles associated with Recovery Oriented/Client‑Centred service delivery Sound knowledge of community resources relevant to the target population being served and/or demonstrated ability to search for applicable resources/information Ability to design and implement group activities and facilitate group meetings; advanced crisis management and dispute resolution skills Excellent interpersonal and communication skills (verbal and written). High level of computer literacy in relation to systems/applications used in the role (Word, E‑mail, Internet) Good judgment and ability to work independently as well as cooperatively with others Consistent/reliable and flexible Ability to recognize safety issues and follow safe work practices Demonstrated client‑centred and customer focused approach Ability to solve problems and make recommendations to resolve issues Effective team player Sensitive to challenges experienced by marginalized population groups such as poverty, access issues, mental health, and addictions Other Must have access to a vehicle (own, borrow or rent). Alternatively, using ride services such as Uber, cab, and taxis at no cost to Cota. Application Details Please complete the application below before November 6, 2025 at 4:00pm. Cota is deeply committed to promoting diversity, advancing equity and fostering a culture of inclusion. We are respectful of each individual’s dignity, unique experience, potential and protected rights under the Ontario Human Rights Code. As an equal opportunity employer, we are dedicated to ensuring our workforce reflects the diversity of the communities that we serve. Benefits Upon successful completion of a three‑month period of employment, permanent full‑time and permanent part‑time staff working more than 20 hours per week will be eligible for employer‑paid group insurance benefits. These employer‑paid benefits will include: Extended health care Life insurance Accidental death and dismemberment insurance Dental care Vision care Travel assistance Permanent full‑time and permanent part‑time staff working more than 20 hours per week are also required to enroll in employee‑paid long‑term disability coverage. Additional Information Interview Process: Cota may choose to conduct parts/all of the hiring process virtually. Please note that as part of maintaining an agile workforce, all Cota staff may be required to be reasonably reassigned to support the operational needs of our essential services. Screening Process: Please note that Cota uses AI to screen potential applicants for all roles. We would like to thank all those that apply; however, due to high volumes of interest, only those selected for an interview will be contacted. Thank you, Cota's HR Department. Hope, Respect, Dedication, Equity, Accountability, Collaboration, and Innovation are key values of Cota. We are dedicated to promoting a diverse and inclusive workplace, upholding dignity, and acknowledging each person’s individual contributions and potential as an equal‑opportunity employer. We uphold the Ontario Human Rights Code and strongly encourage applications from people of colour, women, Indigenous Peoples, people with disabilities, LGBTQ2S+ people, and others who provide various viewpoints. Cota ensures an accessible hiring process in line with the AODA principles, providing accommodations for applicants with disabilities. For any accommodation requests, please contact hr_recruitment@cotainspires.ca. #J-18808-Ljbffr