Personal Banking Associate

Location Wasaga Beach, Ontario, Canada Work Hours 37.5 Hours Sector of Activity Personal and Commercial Banking Salary Details $43,900 - $58,600 CAD TD is committed to offering fair and equitable compensation for all colleagues. Opportunities for growth and skills development are core to the TD colleague experience. Our compensation policies are designed to enable colleagues to progress through the salary scale over time, as they improve in their functions. The base salary offered may vary based on the candidate’s skills, experience, professional knowledge, geographic location, and the specific needs of the sector and company. Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long‑lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal bank partner, while ensuring a positive customer experience. Job Description Can you establish, build, and maintain impactful relationships with our customers? Do you love working with customers and helping them with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking needs, including new accounts, investment advice and banking solutions. Typical Day Engage customers in day‑to‑day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking Support the frontline staff with scheduled cash and non‑cash transactions; resolve critical issues and report non‑standard matters to management Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence Participate in the timely and accurate completion of business processes and procedures Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives Job Requirements High School diploma and/or 1+ years of relevant experience Investment Funds Canada (IFC) or equivalent – post‑appointment within 6 months Post‑Secondary or Undergraduate degree (in related field) preferred Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet Knowledge of banking solutions and processes to advise customers A self‑starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills A dynamic, diligent, and effective influencer with a can‑do attitude to exercise initiative and handle several tasks and changing priorities A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous and effective manner About TD TD is a global leader in the financial institutions sector. It is the fifth largest bank in North America by branch count. Each day, we deliver a legendary customer experience to more than 27 million households and businesses across Canada, the United States and worldwide. Over 95,000 TD colleagues share their skills, talent and creativity to serve the bank, its customers and its communities. We are guided by a vision to be a better bank and by a purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience. That’s why we believe every colleague, regardless of their business unit, is in contact with the customer. In parallel with the evolution of our operations and strategy, we innovate to improve the customer experience and create the capacity to shape the future of banking services. Compensation Program Our Total Rewards program reflects the investments we make to help colleagues reach their wellness, financial and personal goals. Total Rewards at TD includes base salary, variable pay and other key plans such as health and wellness benefits, savings and retirement plans, paid time off, banking and discount benefits, career development opportunities, and recognition programs. Find out more. Additional Information We’re excited you’re considering a career at TD. We’re committed to helping colleagues succeed in both their personal and professional lives. That’s why we offer growth conversations, training programs, and a competitive benefits package. Career Development Interested in a specific career progression or seeking to acquire certain skills? We’ll put you on a path to success. You’ll receive regular development conversations, training and a broad range of mentorship programs and online learning to open doors for you. Whether you want to help customers, broaden your experience or prefer to coach and inspire teammates, TD offers numerous career paths and is committed to helping you pursue opportunities that align with your objectives. Training & Onboarding We ensure you have the tools and resources needed to succeed in your new role. To that end, we’ll organize onboarding and training sessions. Interview Process We will contact candidates selected for interviews to schedule a meeting. We’ll do our best to communicate via email or phone, informing all candidates of our decision. Accommodations Accessibility is important to us. Please let us know any accommodation needed (accessible meeting rooms, subtitles for virtual interviews, etc.) so you can participate seamlessly in the interview process. Language Requirements (Quebec only) None #J-18808-Ljbffr