Digital Delivery Manager, Insurance

Digital Delivery Manager, Insurance & Digital Channel 1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Join the EDC Team At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making Canada and the world better through trade. Application deadline: November 26, 2025 Position: Manager, Digital Delivery – Insurance and Digital Channel group Employment Type: Permanent Compensation Details: Chapter Lead 19: Salaries typically range from $109,810 to $146,413 annually, based on qualifications and experiences, plus a performance‑based incentive. Location: Export Development Canada operates in a hybrid work environment, currently requiring employees to work in the office 3 days per week (subject to change). This role can be performed from EDC’s headquarters in Ottawa or from one of our Community Hubs located in Toronto, Mississauga, Montreal, Laval, or Brossard. Relocation assistance is available for eligible candidates. About EDC At Export Development Canada (EDC), we empower Canadian businesses to succeed globally. As a financial Crown corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve growth. Why Join EDC? Comprehensive Benefits: EDC offers a competitive compensation & benefits package, work‑life balance, & the opportunity to help make Canada and the world better through trade. Work‑Life Balance: EDC offers a competitive compensation package & work‑life balance. We have hybrid work options, 3 to 4 weeks paid vacation, a corporate closure period, summer early Fridays & no meeting Fridays. Professional Development: Take advantage of our continuous learning opportunities, including training programs, workshops and language training. Inclusive Culture: Be part of a diverse and inclusive workplace that champions employment equity & values diversity of ideas, strengths, & backgrounds to succeed. Wellness Programs: Access to wellness initiatives, mental health support, and fitness programs to keep you healthy and happy. Community Engagement: Participate in volunteer opportunities and give back to the community through our various social responsibility programs. Team And Job Overview The Digital & Technology Solutions (DTS) group under the leadership of the Chief Information Officer was established in 2023 with the mission of empowering our customers and colleagues to take on the world, by seamlessly delivering secure and reliable digital experiences. Digital & Technology Solutions has set out to achieve the following objectives for EDC: Define, execute, and sustain the integrated technology target state, target data model and technology operations required to enable EDC’s 2030 business transformation. Establish and manage the rolling 3 Year Digital Roadmap that sequences the technology outcomes required to achieve the technology target state and facilitate its execution across all domains in the organization. Keep pace with industry trends and emerging technologies, ensuring EDC has access to the digital technology tools it needs to stay relevant in the market and grow Canadian global trade. Lead and ensure integrated digital, data, infrastructure, and cybersecurity implementations to create excellent customer, user, and employee experiences. The Manager, Digital Delivery – Insurance and Digital Channel group, will play a pivotal role within the Digital, Platform, Delivery and Architecture team, ensuring the effective delivery of technology solutions that enable our Credit Insurance Portfolio and enhance our customer and partner experiences. Responsibilities & Deliverables This role blends operational and program delivery with people management – leading a cross‑functional team of professionals including Quality Assurance Analysts and Business Analysts while working alongside product owners, developers and delivery leads. The successful candidate will be responsible for operational and transformational delivery and driving change across diverse stakeholder groups, challenging the status quo to improve speed, quality and outcomes towards the ongoing evolution of EDC’s digital ecosystem. People Management Manage, coach and develop a high‑performing team of business analysts and quality assurance analysts, while also operating as an independent contributor. Provide practical guidance and leadership to the team including support of standards, playbooks and templates. Optimize capacity planning, supporting workforce strategy and skills development across the portfolio. Foster a culture of accountability, inclusivity, experimentation and radical candor. Support and advocate for employee continuous learning and career development. Delivery Leadership Support the Delivery Leads in the end‑to‑end delivery of digital and business technology initiatives within the Credit Insurance domain, aligned with EDC’s Digital Roadmap and Business Vision. Oversee concurrent operational work packages (run and grow), and/or transformation projects using waterfall, agile and hybrid methods. Partner and collaborate with stakeholders to create roadmaps, prioritize work, manage cross‑team dependencies, and ensure timely, high‑quality and cost‑effective outcomes. Champion continuous improvement, simplify processes, remove bottlenecks, and challenge legacy assumptions to increase throughput and quality. Financial & Vendor Management Manage operational and transformational budgets; drive accurate forecasting, prudent cost control and value realization. Alongside the Director and Technology Vendor Manager, ensure third‑party vendors (Statement of Works – SOW, Service Level Agreements – SLAs, Change Requests – CRs) meet agreed upon delivery and support obligations. Support transparent reporting on delivery health, risks, issues and dependencies to senior leadership. Risk, Compliance And Architecture Alignment Ensure adherence to enterprise architecture, security, privacy and regulatory standards. Balance near‑term delivery with long‑term platform health including strategic mitigation of technical debt and over‑engineering. Partner with product owners, delivery leads, architects and control partners to embed guardrails without slowing delivery. Stakeholder Management Drive alignment and decision‑making across diverse stakeholder groups including business stakeholders, technology teams, orchestration and vendor partners. Establish clear governance, deliverables and escalation paths, negotiate trade‑offs to balance scope, budget and schedule. Support change with strong communication, transparent metrics and feedback loops. What We Are Looking For University degree in Business Administration, Computer Science or a related field. Minimum of 10 years’ hands‑on experience in managing and delivering complex IT and business projects/programs. Minimum of 3 years’ experience leading technology teams in a people manager capacity. Minimum of 4 years’ experience working as a business analyst and/or as a quality assurance analyst. Minimum of 3 years’ experience in Credit Insurance (or closely related insurance technology). Demonstrated ability to lead and inspire diverse, cross‑functional teams; including junior and senior staff, by fostering an inclusive, collaborative, and high‑performance culture aligned with EDC’s values. Proven track record managing annual operational/transformation budgets. Proven track record of successful technology project delivery. Strong SDLC, agile delivery, and DevOps literacy; high proficiency of Planview, ADO and MS Project (or equivalent). Experience within an Export Credit Agency (ECA) or financial services environment supporting credit, risk, trade finance or insurance platforms (underwriting, policy administration, claims). Demonstrated change leadership/communication; ability to challenge the status quo, introduce better ways of working and strong ability to influence and steer stakeholders. Servant leader mindset. Excellent leadership, communication, and interpersonal skills. Ability to manage multiple priorities and work effectively in a fast‑paced environment. Strong analytical and problem‑solving skills. Bilingual in both official languages (English and French). What Will Make You Stand Out Project Management Professional (PMP), PMI Agile Certified Practitioner (PMI‑ACP), Program Management Professional (PgMP) or equivalent. Experience in vendor negotiations and contract management. Experience implementing artificial intelligence and/or automation technology. Experience with data‑driven decision‑making tools. Eligibility EDC is dedicated to Fair Employment Practices. Applicants must be Canadian citizens or hold valid permanent residency cards at the time of application. Preference will be given to candidates who are legally able to work in Canada (Canadian Citizens or Permanent Residents). Candidates must also meet the government security screening requirements. This position is open to individuals who meet all the essential criteria outlined above and submit their applications by the closing date. Ready to make a difference? This is your chance to join a dynamic, growing team and leave your mark on our organization, development finance, and the world. Apply today Want to learn more about EDC? Check our website here https://www.edc.ca EDC's Commitment to Employment Equity Export Development Canada (EDC) is dedicated to fostering employment equity and building a diverse workforce. We are committed to creating a safe and inclusive environment that respects people from all cultures, backgrounds, and abilities. At EDC, we nurture a culture of inclusion and belonging where everyone has equal opportunity to grow, develop, succeed, and be their truest selves. We actively encourage applications from women, Indigenous peoples, visible minorities, persons with disabilities, and members of the 2SLGBTQI+ community. Your application must clearly demonstrate how you meet all the requirements. We thank all applicants' interest in a career at EDC; however, only those selected for an interview will be contacted. Please note that qualified candidates may be considered for similar roles at this level within EDC. Should you require any accommodation during the recruitment and selection process, please contact the Recruitment team at accessibility@edc.ca. Posting Date Nov 12, 2025, 1:39:31 PM Primary Location Ontario-Ottawa Job Type Permanent Schedule Full-time Seniority level Mid‑Senior level Employment type Full-time Job function Marketing and Sales #J-18808-Ljbffr