Customer Experience Associate

Work Location Delta, British Columbia, Canada Hours 15 hrs per week Line Of Business Personal & Commercial Banking Pay Details $22.50 - $28.33 CAD per hour. TD offers a transparent compensation structure that allows progression based on experience and performance. Compensation may vary based on individual skills, location, and business needs. Department Overview At TD Canada Trust, we are the frontline of TD Bank. We build relationships with customers by performing customer service transactions, providing information, and advising on products and solutions. We identify opportunities to promote products, and refer during transactions to guarantee a positive experience. Job Description Customer Experience Associate – help customers interact with banking services. Responsibilities include processing transactions, understanding needs, resolving concerns, promoting banking solutions, building a diverse and inclusive workplace, supporting team operations, and recommending improvements. Responsibilities Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner Connect personally with customers to advise them appropriately and clearly on banking solutions and processes Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence Qualifications High School diploma and/or 1+ years of relevant experience Undergraduate degree or equivalent is an asset. Strong administration, organizational, planning and time management skills to work in a fast‑paced environment. Hands‑on knowledge of using MS Office (Word, Excel, Outlook) and internet. A go‑getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities. A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner Who We Are TD is one of the world's leading financial institutions, committed to customer experience and delivering service to millions across Canada and the U.S. We value innovation, collaboration, and diversity. Total Rewards Package Our Total Rewards package includes base salary, variable compensation, health and well‑being benefits, retirement plans, paid time off, banking benefits and discounts, career development, and recognition programs. Additional Information This job opportunity is subject to provincial regulation for employment purposes. Each province or territory may have its own set of regulations and requirements. Colleague Development You'll have regular career, development, and performance conversations with your manager, access to an online learning platform, and a variety of mentoring programs to help you unlock future opportunities. Training & Onboarding We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role. Interview Process We'll reach out to candidates of interest to schedule an interview and communicate outcomes via email or phone. Accommodation Your accessibility is important to us. Let us know if you need accommodations such as accessible meeting rooms, captioning for virtual interviews, or other support throughout the interview process. We look forward to hearing from you #J-18808-Ljbffr