Associate Computer Application Support

Req Id: 426888 At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It's all developed and delivered by the members of #TeamBell and we're always on the lookout for people with great skills and experiences. We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play. Join us. You belong at Bell. In Field Services you will be a part of the frontline team that delivers our services to consumers and businesses across Canada. Every day, you'll inspire others by providing the best customer experience as you install, repair and maintain Bell's services and network for our residential and business customers. At Bell, you'll be on the frontline of our commitment to delivering an outstanding end-to-end experience that helps set us apart in digital connections and next generation services. Name and description of the hiring department The Field Services Business Intelligence (FSBI) team provides productivity and service reporting that helps Field meet their financial and service goals and build applications like MyCrew and Insights that help highlight opportunities for managers to provide effective coaching. The Field Services Business Intelligence (FSBI) now has the ability to monitor the Wi-Fi signal quality for all our customers wireless devices and can proactively action those with a poor experience. All underpinned by the largest dataset in Field Services Business Intelligence (FSBI) at over 120 billion records consuming over 20 TB. Trained a ML model to identify the worst copper cables in network that need to be repaired or removed so we have a fast ROI and improve the Tester and Technology experience. Job Duties / Accountabilities Monitoring: Ensure system availability and stability; perform troubleshooting and problem resolution Deployment: Configure and deploy applications, adhering to user-defined availability windows for application uptime Security: Remediate system vulnerabilities; apply patches in a test environment before deploying to production Data Management: Verify backups, manage storage, purge temporary information, create and test disaster recovery plans (DRP) Governance: Manage system access according to environments and user categories, in compliance with company security policies System Lifecycle: Plan the system lifecycle in collaboration with infrastructure architects Documentation: Maintain up-to-date documentation of system applications and configurations Essential Qualifications / Competencies College Diploma and/or Studies in Computer Science or equivalent experience Solid understanding of Windows Server, SQL Server, and IIS administration Knowledge of English required Maintaining professional relationships with French & English speaking stakeholders across Canada is critical to this position Adept communication skills in English (oral and written) Keen eye for detail and precision Team-oriented, dynamic, and highly motivated Ability to handle responsibilities, make rapid decisions, and consistently meet deadlines Demonstrated critical thinking skills for analysis and problem resolution Proven ability to work efficiently under pressure and adhere to strict deadlines Strong organizational, planning, and priority management skills Preferred Qualifications / Competencies Adept communication skills in French (for Ontario) Experience with Windows Server 2016 or later Experience with SQL Server 2016 or later Knowledge of Linux Knowledge of Kubernetes containers and the CI/CD process Experience with SQL, PowerShell and DOS command programming languages Experience with cloud platforms (GCP, AWS, or Azure) Knowledge of Business Intelligence (BI) Knowledge of SQL Server Analysis Services (SSAS) cubes (OLAP) Knowledge of operational group processes (an asset) Working Conditions Occasional non-standard hours required for system maintenance Occasional overtime depending on the business needs Adequate knowledge of French is required for positions in Quebec. Additional Information Position Type: Union Job Status: Regular - Part time Job Location: Canada : Ontario : Toronto || Canada : Quebec : Montreal Work Arrangement: Remote Application Deadline: 11/17/2025 For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs. Please apply directly online to be considered for this role. Applications through email will not be accepted. We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners. At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us. Artificial intelligence may be used to assess parts of your application. Please review our privacy policy see Phenom for details to learn more about how we collect, use, and disclose your personal information. Created: Canada, ON, Toronto Bell, one of Canada's Top 100 Employers. #J-18808-Ljbffr