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Senior IT Support Specialist
4 weeks ago
We're growing and looking for our next IT rock star. At Gauthier Business Technologies we believe in building technology solutions and relationships that last. We do this by putting people first solving real business problems and delivering support that's fast friendly and always rooted in doing whats right. We're looking for a Senior IT Support Specialist who brings deep technical experience, a client-first mindset, and a love for mentorship. This is a hands‑on role where no two days are the same and that's exactly how you like it. If you're driven, capable, and passionate about helping others succeed, you'll feel right at home here. What You'll Do Resolve complex Tier 2 and Tier 3 IT support issues via remote phone, email, or onsite support. Troubleshoot and resolve problems with everything from Microsoft 365 and Azure to iOS devices and Cisco networks. Provide leadership and mentoring to our technical team, sharing knowledge, elevating standards, and supporting excellence. Follow and contribute to our documentation and internal processes. If it's not documented yet, you help write it. Communicate clearly and regularly with clients, ensuring they're always in the loop. Keep detailed notes and logs in our PSA and documentation platforms. Contribute to high Client Satisfaction Scores by delivering exceptional service. Participate in team huddles and planning sessions; your voice matters here. What You Bring 5 years of experience in an IT support or MSP role. 5 years of customer service experience in a technical environment. Industry certifications (Microsoft, CompTIA, Cisco, or a drive to earn more). Proven expertise with Microsoft 365, Azure, and Windows environments. Networking (LAN/WAN, VPN, firewalls). Mobile platforms (iOS and Android). AWS (a plus). Strong troubleshooting instincts and a methodical, process‑driven approach. A natural ability to explain complex tech in a way clients understand and appreciate. A calm, friendly, and professional presence even under pressure. A desire to keep growing technically and professionally. Valid Class 5 BC Driver’s License and reliable transportation. Legally eligible to work in Canada. Nice to Have Experience working in a Managed Services Provider environment. Familiarity with PSA and RMM tools like ConnectWise, Autotask, or NinjaOne. A proven ability to juggle competing priorities while staying focused and organized. Why Gauthier We're not just another IT provider. We're a values-driven team that truly cares for our clients, for each other, and for the work we do. Autonomy, trust, and personal growth are baked into our culture. When you join us, you're not just filling a role; you're shaping the future of how we serve. If that excites you, we should talk. Apply today and let's build something great together. Employment Type: Full‑Time Experience: 5+ years (Senior IC) Vacancy: 1 Monthly Salary: 65,000 - 85,000 CAD #J-18808-Ljbffr
