Sr. Instructional Designer

Sr. Instructional Designer - Help CenterRemote, CanadaThe RoleAddepar Design shapes wealth managers’ digital experiences. By designing and delivering intuitive, easy-to-use products, we help wealth managers grow their businesses and provide best-in-class services to their clients. We foster an agile, client-centered work environment focusing on constructive feedback and collaboration. We’re passionate about delivering innovative, accessible, and premium products that redefine our clients’ day-to-day financial activities.In this role, you\'ll shape the future of help and training at Addepar, reimagining how clients and employees learn about our products and services. You\'ll play a pivotal role in creating a seamless onboarding experience where every new user feels immediately welcome, quickly finds their footing, and rapidly grows into a confident expert. You\'ll define and drive the instructional strategy for complex learning projects. This includes designing course architecture, introducing a certification program, and maximizing content reusability across our learning ecosystem.You\'ll work with Product, Support, and Services teams to create and refine curriculum scope, learning objectives, and delivery modes. You\'ll research, design, and evaluate learning content using the most efficient and effective instructional design methodologies. Along the way, following Addepar\'s pedagogical and brand guidelines.Our Help Center is in an exciting growth stage, undergoing a redesign and scaling up to support Addepar’s multi-product platform. Our ideal candidate is a highly experienced instructional designer with a keen eye for detail and a deep understanding of adult learning principles. You are a proactive problem-solver and thought partner, eager to join our team and roll up your sleeves to do great work.You’ll report to the Content Design Manager for the Help Center.What You’ll DoDefine the instructional strategy and design comprehensive learning paths, courses, and interactive training modulesDevelop a deep understanding of user learning needs, product complexities, and onboarding challengesProactively identify and champion innovative solutions for best-in-class learning experiencesAct as the primary instructional design liaison and strategic partner for cross-functional teamsFacilitate and lead highly productive working sessions and content reviewsMentor and guide technical writers and content creators on instructional design concepts, considerations, best practices, and trendsEstablish and refine guidelines for instructional design and related workflowsSpearhead audits and optimization initiatives for learning content to ensure tight processesAnalyze user engagement and feedback to inform instructional strategyStrategize and implement improvements for learning content organization and curriculum architecture to optimize learner pathways and knowledge retentionChampion the evolution of Addepar\'s self-guided learning experienceWho You Are4+ years of instructional design experienceAn inspiring portfolio that showcases your strategic approach to designing engaging and effective learning experiences. Must include samples of course design, learning modules, and interactive contentFantastic writing (American English), editing, and proofreading skillsAdept at leveraging AI tools and techniques to optimize content creation, improve learning effectiveness, and deliver unparalleled user experiencesDeep understanding and practical application of adult learning theories, instructional design models, and assessment methodologiesProficiency with e-learning authoring tools, Learning Management Systems (LMSs), and content management systemsProficient using design systems and editorial style guidesFamiliar with Figma, Zendesk, Confluence, and JiraExperience working with or in a customer support organization is a huge plusAble to work independently, communicating across multiple time zonesHigh emotional intelligence. People enjoy working with youOur ValuesAct Like an Owner - Think and operate with intention, purpose and care. Own outcomes.Build Together - Collaborate to unlock the best solutions. Deliver lasting value.Champion Our Clients - Exceed client expectations. Our clients’ success is our success.Drive Innovation - Be bold and unconstrained in problem solving. Transform the industry.Embrace Learning - Engage our community to broaden our perspective. Bring a growth mindset.Addepar is proud to be an equal opportunity employer. We seek to bring together diverse ideas, experiences, skill sets, perspectives, backgrounds and identities to drive innovative solutions. We commit to promoting a welcoming environment where inclusion and belonging are held as a shared responsibility. #J-18808-Ljbffr