Principal Product Manager

OverviewAt Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our remote-first culture emphasizes connection and global inclusion, so wherever you are you’re part of a vibrant team with diverse experiences making a global impact.See yourself at Twilio About the jobJoin Twilio’s next Principal Product Manager, Programmable Voice. As a product manager in Programmable Voice, you will be responsible for crafting delightful customer experiences and owning the end-to-end product vision, strategy, and roadmap for this high-volume, analytics-driven problem space. You will work closely with Product Managers, Support, Sales Engineering and other frontline customer stakeholders to triage needs, diagnose issues, and build scalable solutions. ResponsibilitiesIn this role, you’ll:Help developers build the future of conversational voice AI interactions by providing critical observability toolingProvide choose-your-own-adventure interfaces (REST API, streaming data, UI) for consumption of call metadata QualificationsTwilio values diverse experiences from all kinds of industries. We encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the tableRequired:5+ years of experience as a Product Manager for a modern technology company.Experience using, building or managing high-volume analytics tools, software or platforms.Experience writing requirements for a software feature or solution for internal or external customers.Demonstrated experience working with big data sets and using tools such as SQL queries, sheets, or similar.Strong technical, analytical, and UI/UX design understanding; able to roll up sleeves to get the job done.Fluent spoken and written English.Track record of driving impact in a cross-functional, fast-paced, and highly collaborative environment.Ability to influence across functions and foster collaboration.Excellent communication skills across all mediums (visual, written, verbal).Experience writing code and collaborating with engineers on hard technical problems.Fluency in the conversational AI space, with a focus on voice interactions.Experience independently testing hypotheses and quantifying impact by querying internal data sets.Experience with media communication technologies, including real-time or streaming in the audio and/or video domains.Understanding of distributed (cloud-scale) systems architectures.Experience with Agile/SCRUM and globally distributed teams.Experience with direct sales, marketing, and defining pricing/packaging.Experience with telephony, telecom or other high-volume communications infrastructure. LocationThis role is remote, but not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. TravelApproximately 10% travel is anticipated to build relationships with customers and colleagues. What We OfferCompetitive pay, generous time off, parental and wellness leave, healthcare, a retirement savings program, and more. Offerings vary by location. CompensationNote: This section contains location-based information. See below for applicable pay ranges.The estimated pay ranges for this role are:Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: 167,000-208,000 USDBased in New York, New Jersey, Washington State, or California (outside the San Francisco Bay area): 177,000-220,000 USDBased in the San Francisco Bay area, California: 197,000-245,000 USDThis role may be eligible for Twilio’s equity plan and corporate bonus plan. Benefits include health care insurance, 401(k), paid sick time, paid personal time off, and paid parental leave.The final starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline informationApplications for this role are intended to be accepted until October 15, 2025 but may change based on business needs. EEO and related policiesTwilio is proud to be an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, disability status, genetic information, political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories in accordance with applicable laws. 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