Systems & Process Optimization Manager

Systems & Process Optimization Manager role at Mercedes-Benz Canada We are seeking individuals who want to be in the driver’s seat of this transformation, working alongside talented colleagues who represent the Mercedes-Benz values and who are ready to add their talent to the brand’s ever-evolving story. How your role adds to the story The Systems & Process Optimization Manager plays a key role in launching the Future System Landscape (FSL) 2.0 in the Canadian market, working in close partnership with GCSP/OGNA, GCSP/ODL, and ITS/GL. This role represents Canada in cross-border alignment with the U.S. and Mexico and serves as the Canadian Subject Matter Expert and Change Lead. While this is an individual contributor role, the scope is manager-level — you will lead process governance, ensure standardization, influence stakeholders across multiple countries, and represent Canada in global program steering. You will also design and deliver training and communications that shape adoption across our dealer network. A Day in the Life Act as the Canadian Subject Matter Expert (SME) and Change Lead for FSL 2.0, driving alignment of standards, processes, and methodologies across North America. Represent Canada in global governance forums, influencing decisions related to process changes, capacity planning, and financial tracking. Lead timely communication and reporting on project status to stakeholders, ensuring deadlines and deliverables are consistently met. Build strong relationships with product owners and solution leads to integrate SAP best practices and improve operational efficiency. Design, deliver, and continuously improve training and communication strategies for Canadian dealers, internal stakeholders, and senior leadership. Partner with MBUSA’s Strategic Transformation Manager to align Canada’s execution with the broader NAFTA launch roadmap. Lead and execute cross-functional projects within Parts Logistics, ensuring they are delivered on time and within budget. Drive initiatives related to ICs compliance and Robotic Process Automation, serving as the Parts Logistics lead for Canada. Promote collaboration, engagement, and a high-performance culture across all stakeholders and project teams. Mercedes-Benz Star skills, requirements & traits Bachelor’s Degree in Supply Chain, Logistics, Business Administration, Industrial Engineering, or Information Systems (Master’s preferred). 7–10 years of progressive experience in supply chain, logistics, or systems/process optimization. Strong knowledge of MBCAN/MBUSA Parts Logistics processes and SAP-based systems. Proven track record of improving master data quality and implementing measurable process improvements. Demonstrated success in managing large-scale transformation or systems projects. Experience designing and delivering training and communication strategies to diverse audiences. Proficiency with SQL, Tableau/Power BI, and automation tools (Alteryx/Extollo). Excellent stakeholder management and relationship-building skills, with the ability to influence at multiple levels. High level of adaptability, resilience under pressure, and commitment to continuous learning. Bold, innovative and enjoy challenging yourself. Honest and professional, a strong team player. Big picture thinker, go-getter, self-starter. Being a Mercedes-Benz star has its benefits Commitment to inclusion & diversity. Ever-evolving brand strategy granting opportunities to build business acumen. Training development and career growth opportunities. Benefits to support work-life balance/integration. A strong portfolio of corporate social responsibility initiatives. State of the art working facilities. Vehicle purchase and experience programs. Comprehensive health, dental, and pension programs. Recognition rewards and discount programs. Seniority level Associate Employment type Full-time Job function Project Management Industries Motor Vehicle Manufacturing Referrals increase your chances of interviewing at Mercedes-Benz Canada by 2x. $101,455.00-$163,000.00, 1 month ago; Mississauga, Ontario, Canada. #J-18808-Ljbffr