Engineering Manager, Managed Services

Overview Join to apply for the Engineering Manager, Managed Services role at Canonical. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives across public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world’s leading public cloud and silicon providers, and industry leaders across many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person to align on strategy and execution. The BootStack team designs, builds, and operates modern distributed systems on private infrastructure for customers. You will work with the latest technology in a fast-paced engineering environment. As a Cloud Engineering Manager for the BootStack team, you will be responsible for managing the engineers that oversee day-to-day Managed Service of customer environments, including customer service management, managed services operations, and ongoing product improvement engineering. Collaboration with customers, product engineering, and operations is critical to success. Location: This is a globally remote role. The role entails Manage a growing engineering team to optimise the quality and velocity of both development and operations Identify and measure team health indicators Implement disciplined engineering and operations processes Represent the BootStack team with respect to stakeholders, customers, and external teams Ensure proper team focus on priorities, milestones, and deliverables Work to meet service level agreements with customer deployments around the globe Deliver quality managed services in a consistent, timely manner What we are looking for in you Bachelors (or equivalent) education in a technology field Proven track record of professional experience in software delivery using Python, Go, C, C++, Java, or similar and/or managing operations teams Proven experience with OpenStack Demonstrated strong commitment to testing methodologies and maintainable code quality Experience with Linux system administration, Ubuntu/Debian a plus Strong communication and cooperation skills Experience with agile software development methodologies Experience working in and managing distributed teams Technical aptitude for understanding complex distributed systems Experience with cloud topologies and technologies Willingness to travel to team and company events and customer meetings, roughly 20% or less What we offer colleagues We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Team Member Assistance Program & Wellness Platform Opportunity to travel to new locations to meet colleagues Priority Pass and travel upgrades for long-haul company events About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and a platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. Referrals increase your chances of interviewing at Canonical. Get notified about new Managed Services Manager jobs in Calgary, Alberta, Canada. #J-18808-Ljbffr