Technical Support Specialist
3 weeks ago
OverviewTechnical Support Specialist - Amico Clinical SolutionsTechnical support specialists are responsible for helping customers resolve technical issues they encounter with products or services.ResponsibilitiesFlexibility to travel to provide technical support services to customers.Assist customers with inquiries via phone and emails.Provide guidance on claims within warranty.Troubleshoot and repair parts from RGA returns.Collaborate with engineers to troubleshoot products for improvement.Escalate complex issues to Technical Support Manager and Engineers.Maintain accurate and precise documentation.Create service & RGA documents/reports.Respond to service calls in a timely manner as per internal SOPs.Comply with internal Standard Operating Procedures.Comply with Health & Safety policies.Other tasks as delegated by the Technical Support Manager.Required Skills and QualificationsOrganizationTime-managementCommunication (written & verbal)ComputerAttention to detailMulti-taskingProblem-solvingCritical thinkingPatienceEducation and ExperiencePost-secondary education in Electronics Technology, Technical Service, or equivalent.Previous Medical Device industry experience is an asset.2-3 years of customer support experience.3-4 years of technical support experience.Additional InformationFor more information, please visit us at www.amico.comOnly selected candidates will be contacted.SenioritiesMid-Senior levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesMedical Equipment ManufacturingRichmond Hill, Ontario, Canada 10 hours agoToronto, Ontario, Canada CA$40.00-CA$50.00 4 weeks agoToronto, Ontario, Canada $62,000.00-$72,000.00 20 hours ago #J-18808-Ljbffr
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