Director, Healthcare Strategy

Director, Healthcare Strategy & Client Services Join to apply for the Director, Healthcare Strategy & Client Services role at Metrix. About MetrixMetrix provides strategy and design solutions that make change happen. We’re a Toronto-based agency that provides services in relation to Learning & Development & Healthcare Marketing. We guide people and organizations towards a better future by providing innovative and effective learning and marketing solutions. From custom workplace learning solutions to strategic healthcare marketing consultation with accompanying impactful tools, we assist our clients in reaching their goals. Everything we create is ultra‑custom and built in a strong partnership with our clients, so that they can each meet their specific and unique business objectives. We consult across a range of industries, including pharmaceutical, financial services, retail, government, and non‑profit. We are proudly a People First company, and an equal opportunity employer. We know that a diverse team makes us stronger. This includes diversity of individual identities, as well as of thought, opinion, and skill sets. We take action to create an inclusive and equitable workplace and community. Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. If you're excited about this role, but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this role or another role. We seek out input, support, and feedback from diverse stakeholders to get the best results. We also aim to work with organizations that share our strong commitments to driving equity and equality. We encourage people from all backgrounds and identities to apply, and to please let us know if you need any type of accommodation throughout the recruitment process. We are committed to our team’s wellbeing and trust our people to get their job done from where they feel happiest and most productive. We have several perks our staff can enjoy as well, which include a 4.5‑day work week, benefits from day one, extra paid time‑off allotments, career development opportunities, and more. Our physical workspaces are open; however, we will operate as a 100% work‑flex company. You’ll be able to work from our workspaces located all over the country, from home, or a combination of both All interviews will take place over the phone/video. Values People First Accountable Always Strength through Diversity Time Matters A Step Ahead Role Details Employment Type: Full‑time Work Location: Toronto, ON – Remote‑First Compensation: $130,000 – $150,000 Reports to: CEO Your Role As Metrix continues to grow and our industry is increasingly disrupted by technology and innovation, we’re looking for a seasoned Director, Healthcare Strategy & Client Services to join our leadership team. You’ll be responsible for leading one of our internal client service teams and driving account growth. This role combines strategic account leadership, business development, and team management to ensure excellence in client delivery, while also contributing to the Metrix’s overall growth and success. We’re looking for a smart, driven, confident leader who has experience managing and growing accounts in an agency environment. If you’re an Account Director with a track record of progressively senior roles within an agency, and are passionate about developing talent, we’d love to hear from you. What You’ll Be Doing Sales, Relationships, and Account Growth Serve as the senior point of contact for key client accounts; understanding objectives and consulting to recommend solutions that will have impact Set account targets and create/maintain an account plan; grow accounts by identifying opportunities, leading proposal/SOW development, and participating in or leading sales presentations Maintain knowledge of industry and key account information Client Project Management Consult and collaborate with internal project teams to build solutions that meet the requirements of identified client requirements Work with clients and internal project teams to identify and agree on project goals, roles, responsibilities, timelines, work effort and risk mitigation Ensure client satisfaction throughout the duration of the project and relationship, and flag and resolve quality issues well‑before they become a problem Leadership, Development and Collaboration Contribute to Metrix’s strategic planning and direction Lead an existing team of high-performing individuals, as well as build out your team based on needs you identify Coach your team, building learning and leadership capabilities in both junior and senior members As a member of the senior leadership team, share your expertise company-wide, and contribute to leadership initiatives Demonstrate visible commitment to Metrix’s mission, vision, values and business goals Your Qualifications Master’s Degree preferred 5 plus years of account management experience in a medical communications agency environment Experience building high performing teams and developing talent Ability to work with and consult to senior executives (VP level and above) Ability to simultaneously manage a team, multiple projects, client relationships, and internal initiatives while achieving revenue targets Ability to navigate a fast‑paced, agency-style environment, and focus on solutions #J-18808-Ljbffr