Campus IT

2 weeks ago

Brantford, Canada Wilfrid Laurier University Full time

A higher education institution is seeking a Team Lead Technical Support to supervise the Student AVIT/Service Desk Analysts and provide excellent technical support across campuses. Responsibilities include mentoring staff, resolving technical issues, and ensuring customer satisfaction while following best practices in service delivery. Candidates should have a Community College Diploma, supervisory experience, and certifications in technical support. This is a full-time position based in Ontario, Canada.
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