Senior Director, Technology and Information Risk Management

4 weeks ago

Toronto, Canada Mackenzie Investments Full time
Level 1

Division: IGM Technology

IGM Financial Inc. is one of Canada's leading diversified wealth and asset management companies with approximately $252 billion in total assets under management. The company provides a broad range of financial planning and investment management services to help more than two million Canadians meet their financial goals.

Under IGM Financial’s unique business model based on leading brands and multi-channel distribution strategy is Mackenzie Investments, founded in 1967. Mackenzie Investments is a holistic asset-management partner for thousands of Canadian financial advisors and the investors they support.IGM Technology is looking for a Senior Manager, Application Delivery for its Investors Group location in Winnipeg or Toronto. The successful candidate will report to the Director, Application Support.The Senior Manager, Application Delivery is a dynamic, service-oriented, and technically adept leader responsible for overseeing application support activities within the IGM Technology division. The ideal candidate will exhibit an active management style, possess a deep understanding of application support, and have experience in a hybrid/multi-vendor environment.Platform Management: Oversee critical multi-system(s), multi-vendor(s) application platform with stringent high availability requirements.Incident and Problem Management: Develop and continuously improve incident and problem management processes, including root cause analysis and critical outage response for the application platforms.Monitoring and Maintenance: Ensure effective monitoring of platform availability, responsiveness, health, security, and integrity, including application maintenance and patching activities.Vendor Management: Manage third-party service providers in a hybrid-outsourced environment.Project Support: Provide operational support for projects and transition activities.Financial Planning: Participate in annual business planning and budgeting for your area of responsibility, ensuring financial targets are met.Collaboration: Work closely with project managers, BAU leads, and other support teams to foster cohesive project strategies and ensure effective synergy throughout all phases of development, testing, and deployment.Innovation and DevOps: Promote an entrepreneurial culture that research, tests, and implements innovative ideas and trends for application support and DevOps structures.Team Management: Manage, mentor, and develop all team members, including team composition, hiring, motivation, retention, performance/rewards assessments, and development/corrective actions.Educational Background: Bachelor’s degree in computer information systems, Management Information Systems, Computer Science, or a related field.Experience: 5-7 years of progressively responsible experience in an application delivery environment, with leadership experience being advantageous.Production Environment: Experience in a 24x7 production environment, ideally across multiple data centers and third-party service providers.Methodologies and Tools: Familiarity with modern methodologies, standards, frameworks, and tools for application delivery and support is beneficial.

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