Commercial Manager

Commercial Manager at Svitzer We are seeking a Commercial Manager to join our European commercial team and play a pivotal role in managing and expanding our customer relationships and business footprint across the region. Reporting directly to the Chief Commercial Officer for Svitzer Europe, you’ll be responsible for executing the commercial strategy, driving business growth, and maintaining long‑term partnerships aligned with Svitzer’s strategic pillars. You will preferably be based in the UK, but candidates in the Copenhagen or Amsterdam areas will also be considered. Who we are Founded in 1833, Svitzer is a leading global port and terminal infrastructure provider, serving approximately 2,000 customers in 141 ports and 40 terminals across 37 countries through a fleet of 450 vessels. Svitzer builds on almost 200 years of experience, and our powerful tugboats and experts in towage work tirelessly to keep goods flowing, businesses thriving, and communities connected. We value learning, challenging the norm, sharing ideas, and earning freedom through accountability. Key Responsibilities Manage business relationships with customers on a day‑to‑day basis to ensure customer satisfaction, long‑term commitments, customer retention (contract renewals) and customer profitability. Lead negotiation of commercial agreements with clients. Regularly meet customers as defined in the yearly business plan and attend industry conventions, conferences and exhibitions representing Svitzer on an ad‑hoc basis. Manage internal and external stakeholder relationships with agencies, brokers, port authorities, terminals, and other relevant partners. Monitor service quality and customer satisfaction, drive continuous improvement, and oversee internal processes for issue resolution and complaint management. Develop and implement the yearly business plan and commercial activities based on the agreed commercial strategy and action plan. Coordinate with Svitzer Regional and Global commercial teams as necessary (handling of key accounts, commercial policies, pricing, marketing, customer support, etc.). Provide management with clear insights into current and potential business opportunities, market trends, and competitor activity to ensure comprehensive knowledge of client dynamics, including market analysis, customer profiling, and contact management. Ensure that all commercial activities are consistent with established Svitzer Group principles, guidelines, and values. Secondary Tasks Search, identify and develop new business and prepare/present business cases, business proposals, draft/review contracts, tenders and quotes for new potential markets/geographies and customers to ensure future growth establishing long‑term business relationships. Design specific business plans as necessary to enter new markets, expand the business scope beyond Harbour and Terminal Towage and capture new customers within offshore, salvage and ship‑to‑ship operations. Act as the cluster’s primary point of contact for brokers, underwriters, agents and other stakeholders for offshore and salvage work, specialist and ship‑to‑ship operations. Who we are looking for University degree in Business Administration, Marketing, Business or related field or equivalent experience. More than 5 years of experience in similar positions of responsibility within business‑to‑business commercial roles. Proven ability to identify and drive development and growth of existing and new business. Experience in using data to drive service delivery, quality and improve customer experience is desired. Maritime background and/or marine towage business and market knowledge is an advantage. Excellent verbal and written communication skills, including writing and delivering presentations (internally and externally). A high level of cultural awareness and adaptability, enabling effective communication. Ability to work in a global business environment and in a matrix organization. Flexibility to frequently travel for short periods of time. Fluent written and spoken English is required. Building a Diverse Workplace In Svitzer we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to gender, age, nationality, race, sexual orientation, disability, or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams. Don’t meet every single requirement? Studies have shown that members from some under‑represented groups are less likely to apply for jobs if they don’t meet every single qualification. At Svitzer we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles, and we are excited about hearing from you How To Apply To apply for this role, please click on the 'Apply Now' button and create a Candidate Home to manage your applications. Seniority level Not Applicable Employment type Full‑time Job function Sales and Business Development Industries Transportation, Logistics, Supply Chain and Storage #J-18808-Ljbffr