Field Service Technician 1

Overview FOR MORE THAN 80 YEARS, Natus has been committed to serving the varying needs of clinicians, delivering the highest-quality solutions to raise the standard of care for patients everywhere. Our comprehensive diagnostic and therapeutic sensory solutions are designed to simplify workflows for sensory specialists, ensuring care teams have the right instrumentation to give patients the right support — and greater peace of mind. Job Function: Service Job Family: Field Services Summary A Field Service Technician provides industry-best technical support on computer-based medical instrumentation. This role is responsible for establishing strong relationships with customers, as well as managers and the national service team. This position will be based remotely and will be accountable for multi-state service coverage. Responsibilities Stay up to date and follow all Quality System procedures related to this job, which can affect the quality of products or services provided to our customers. Visit customer locations to perform installation, calibration, and equipment repair on company offerings. Complete calibration forms onsite and email to customers within 24 hours. Ensure that knowledge of products serviced is held to a high standard and up to date. Work closely with sales and service teams and customers to understand their service needs. Work closely with the service scheduling team for territory management and streamline the monthly schedule whenever possible. Maintain customer focus and sense of urgency related to performance and problem solving, with emphasis on innovation and utilization of technology. Effective customer interaction through good interpersonal relationships, asks questions, listens carefully, and provides appropriate information. Recognizes issues, problems or opportunities and determines the appropriate action required. Order/maintain an adequate amount of truck stock to replace defective parts in the field when needed. Manage appropriate tools and equipment to ensure that they are in proper functioning order and meet the Company’s quality standards. Multi-task to complete responsibilities in a timely and accurate manner. Book travel arrangements, including flights and lodging, according to planned customer visits. Attend trade shows, presentations, and meetings as required. Submit expense reports on time. Travel Travel Required: Extensive travel required. Education and Experience Associate degree (A.A.) or equivalent from a two-year college or technical school. Minimum of 2 years of experience in the field and/or training. Experience in the healthcare industry is strongly preferred. Experience with presenting information in one-on-one and small group situations to customers, clients and other employees of the organization preferred. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Familiarity with audio systems, electronics repair, PC hardware, software – configurations, troubleshooting and maintenance. Proficiency in speaking both English and French is preferred. Experience with remote control software and tools such as log-me-in 123, CRM packages, and Microsoft Office. Networking experience preferred - i.e. Networks / Internet Protocols, WAN, LAN, routers, switches, servers, and basic TCP/IP and multicast knowledge. Valid driver’s license required. Compensation and Benefits Along with a competitive salary and bonus structure, Natus offers a comprehensive healthcare package that starts on your first day of employment, paid statutory holidays, 3 weeks’ vacation and 7 sick days, RRSP Match, and tuition reimbursement up to $5,000 annually. EEO Statement Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status. Accessibility Natus is committed to creating an inclusive environment that accommodates all individuals, including those with disabilities. We support the goals of the Accessibility for Ontarians with Disabilities Acts (AODA) and have established policies, procedures and practices which adhere to the accessibility standards set out in the AODA. Should you require any accommodation throughout the recruitment process please do not hesitate to contact our Human Resources Department. #J-18808-Ljbffr