Team Leader- Part Time, Evening

Description Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care. For over 25 years, we have dedicated every day to the happiness of retirees. Human Focus – Creativity - Excellence We’re seeking individuals with a purpose and passion for life and who are looking for meaningful work that will make a real difference. Join our team today Team Leader Role The Team Leader is responsible and accountable for supervising and providing assistance to Tenant Companions; as well as the day to day operations of Rosewood. The Team Leader provides direction, instructions and guidance to employees at Rosewood and The Waverley. The Team Leader has the ability to be team effective by providing assistance when needed to get the job done and the ability to flex and adapt to situations as they arise. Key Responsibilities Quality Tenant Service Supervise and ensure Tenant Companions adhere to the plan of care for residents Respond to resident or family member concerns promptly and ensure appropriate action is taken within decision making authority or bring to the attention of the Health and Wellness Manager or Executive Director Be customer focused by making oneself available to the Tenant Companions, residents, families/friends, Home Care Workers and visitors Listen, understand and respond to tenant needs respecting their dignity and promoting their independence Provide assistance to the Tenant Companion as requested and in urgent/emergency situations Act calmly, confidently and appropriately to an urgent or emergent situation Make copies of confidential/appropriate information when sending resident to hospital Assist with special events that involve more than one house Coordinate with Health and Wellness Manager for move‑ins and move‑outs Assist the Tenant Companion as required or requested by DHW/ED. Perform all the duties of a Tenant Companion as required Report all pertinent shift and resident information to the oncoming shift Report any adverse observations noted to the Health and Wellness Manager after medication Notify DHW if a medication error has occurred Work in a position of trust with vulnerable adults (residents) Uphold and promote the organization’s values and philosophy relating particularly to ethics, morality, and integrity Complete other duties as assigned Environmental Services Audit to ensure tenant suite(s) and common area(s) are maintained in a safe, clean and comfortable condition Make rounds multiple times each shift to ensure any issues are reported to the appropriate manager/department Ensure internal walkways and small sitting areas to the houses are free of clutter and any hazards such as spills or trash. Pick up any trash and wipe up any spills Ensure appropriate departments are aware when a suite is vacated Ensure empty suites are readied for new residents Assist the Tenant Companion with any major spills or accidents within the house or common areas of Rosewood/Waverley Ensure all requests for maintenance work are appropriately submitted and completed Oriente tenants, move‑in and internal transfers where applicable; using a warm and welcoming approach Ensure Tenant Companions are using safe food handling practices as per policy Human Resources Replace staff that are unable to work their scheduled shift. Complete the required documentation Assist in covering or arranging for employee breaks Annual Tenant Companion performance appraisals Assume the Tenant Companion’s duties if they go off duty mid to end of shift. Report to the Staffing Coordinator or designate all such situations. Complete the required documentation Health and Safety >Takes responsibility for ensuring Tenant Companion's minimum requirements are current. Observe return demonstrations and sign off the record Use good body mechanics. Act as a role model for proper body mechanics. Review the correct use of body mechanics with a Tenant Companion upon request of the Director of Health and Wellness Report to the scene of any accident/incident within the Rosewood & Waverley assisting as needed Ensure employees complete required company and WCB paperwork if hurt on the job. Complete an initial investigation of reported injury site Become the Fire Marshal for the building in the absence of the Maintenance Manager or designate Adhere to workplace safety and health regulations as well as site policies and guidelines Notify the appropriate manager/department of any concerns impacting tenant's safety Community Relations Demonstrate excellence in customer service using courteous, caring, understanding and empathetic approaches Complete Rosewood prospect tours of site as required Promote the Rosewood in a positive manner demonstrating a commitment to its service excellence Meet and greet Tenants, families and visitors with warmth and respect using a welcoming approach Administrative Uphold and promote the organization’s values and philosophy relating particularly to ethics, morality, and integrity Adhere to provincial and federal regulations, to maintain tenant information confidentiality Communicate (both verbally and written) to the appropriate staff member/supervisor all relevant information regarding the tenant and/or family as well as environmental concerns Observe and report on tenant's care/service utilizing appropriate company forms or tools Engage with other agencies involved in tenant care as directed by supervisor Ensure safe, economical and efficient use and maintenance of resources, equipment and supplies Adhere to company policies and procedures Interpersonal Skills Use a respectful, courteous, caring, understanding and empathetic approach to guide words, actions and attitude Promote the site in a positive manner demonstrating a commitment to its service excellence Build and maintain friendly, reciprocal and warm relationships with individuals and families Assist tenants in a manner that preserves dignity and promotes independence Listen, understand and respond appropriately when interacting with the tenant, tenant's family and visitors Work effectively within a team environment Work collaboratively with employees and management staff Continuing Education Attend in‑services to develop knowledge and skills Assume personal responsibility for maintaining and enhancing current skills Share learned knowledge and skills with peers Have a basic knowledge of medications utilized by tenants in the community. Attend mandatory medication training and yearly refresher. Must successfully pass both written and demonstrative medicating testing Qualifications Internal applicants must have successfully demonstrated proficiency in their current position Internal applicants must have an exemplary attendance record and satisfactory performance appraisal’s on file Previous experience with scheduling, coaching employees, managing emergency situations and working with residents and families Must have valid current CPR and First Aid designation as required High School Diploma or equivalent Health Care Aide/Home Care Attendant certificate from an educational institution recognized by the WRHA considered an asset. Equivalent combination of training and experience will be considered Life and work experience in homemaking and caring for the elderly; Recent experience working with the elderly is preferred Must possess strong interpersonal skills, demonstrating empathy and patience Must demonstrate strong written and verbal English skills Demonstrated leadership ability with comprehensive knowledge of care practices Able to work a variety of shifts including weekends Highly organized with ability to multitask and problem solve Ability to work independently with minimum supervision This position is subject to a current Criminal Record Check with Vulnerable Sector Search, a Child Abuse Registry Check and an Adult Abuse Registry Check. The successful candidate will be responsible for any service charges incurred Cogir is committed to ensuring that all employment practices are inclusive. As an organization we are committed to providing and arranging accommodation for candidates upon request. #J-18808-Ljbffr