Senior Subject Matter Expert

Do you enjoy using your technical knowledge of Genomics & the NGS workflow coupled with commercial prowess to provide credibility and technical insights during the customer sales journey? Do you have experience in the Great Lakes Markets? If this sounds like you and you are driven by purpose, join the SOPHiA GENETICS NORAM Sales Team as a Subject Matter Expert for the Northeast and enable us to make a positive impact on the outcomes for cancer and rare disease patients worldwide. This is a field‑based role. You will spend your time working from home‑office or traveling across your territory for customer meetings, conferences, and events. In most instances, we look for individuals already living in‑territory, but we welcome those actively relocating to the area. This role would likely suit someone in another support role, like a technical sales specialist or FAS, or a technical individual from the lab looking to make their first commercial/sales move if they have strong customer‑ facing experience. Our mission We believe there is a smarter, more data‑driven way to make decisions in healthcare, and our cloud‑native AI‑powered SOPHiA DDM Platform makes that vision a reality on a daily basis. You will have direct input to our mission to democratize data‑driven medicine for the ultimate benefit of cancer and rare disease patients across the globe. Your mission As a Subject Matter Expert you will support and enable our Sales Executives throughout the sales cycles with deep, technical knowledge of the SOPHiA GENETICS Products and Applications across the Genomics & NGS Workflow – and gain further exposure as we pioneer into multi‑modal data. You will lead activity across the Northeast/Canadian market and support across NORAM as part of the wider team. Your Responsibilities Partner closely with Sales Executives as a technical product expert to support, drive, and close sales opportunities. Deliver platform demonstrations and in‑depth presentations to customers and participate in trade shows, vendor shows, and technical/promotional seminars. Provide expert knowledge across the full range of SOPHiA GENETICS products and applications, including AI SaaS solutions to manage and interpret NGS biomarkers and laboratory preparation. Gather and share competitive market intelligence and drive continuous product development in collaboration with Sales, Marketing, and Product Management. Requirements Direct experience (technical or commercial) with products throughout the NGS workflow, including wet‑lab molecular biology products and dry‑lab bioinformatic processes. Previous working knowledge in a commercial technical support role linked to Genomics, such as Field Applications Scientist, Clinical Application Consultant, Technical Specialist/Advisor, or Subject Matter Expert within a Clinical Diagnostics, Biotech, or Medical environment. Localized knowledge of the Northeastern/Great Lakes region healthcare system/diagnostic market. Comfortable translating complex, technical vocabulary into simple terminology and communicating effectively with both commercial and technical stakeholders. BSc, MSc or PhD in a relevant field such as Genetics, Molecular Biology, Oncology, or similar. As a public organization facing ongoing commercial growth, you will bring a success‑oriented and solutions‑focused mindset that embraces team collaborations, change, growth, and inclusion. Benefits You will be joining an organization with the patient at the heart of every decision and action, driven by purpose as we pursue exponential growth. Outstanding medical (with telemedicine), dental, and vision plan with 90% employer contributions. Life and AD&D. Company‑provided 401(k) match of 4%. Company‑paid short‑ and long‑term disability insurance. 20 days PTO (increases with tenure), 5 sick days, and 13 public holidays recognized. FSA commuter benefits. Supplemental employee insurance options available for accident, critical illness, hospital, and legal. Pet, auto, and home insurance options. Employer Assistance Program free for all employees. Our DNA Like the strands of DNA itself, SOPHiA GENETICS and the team are deeply interconnected and reliant on each other to deliver. Things that bind us together are our relentless curiosity, resilience, nimbleness, and fearless adventurous spirit. Our Virtues At SOPHiA GENETICS we established our 7 Virtues to clarify how our principles show up each day through action: We Decide; We Do; We Collaborate; We Innovate; We Empower; We Adapt; and We Learn. At the centre of our Virtues is our mantra, "We Care," which reminds us of the compassionate, benevolent, and hopeful nature of our mission and how it should be threaded through each of our virtues and everything we do. Apply now Suitably qualified candidates will be invited through an interview and screening process where you will speak with members of our Talent Acquisition Team, the hiring leader, and key colleagues and stakeholders from across the business. If you need additional support for accessibility, please contact our TA team for assistance. Starting Date: ASAPLocation: Northeast/Great Lakes Region (Remote)Contract: PermanentMA Pay Range: 88,000 - 168,000 USD Disclaimer The estimated pay range represents a good faith estimate of what the Company expects to pay a successful applicant for the listed position and applies specifically to candidates based in Massachusetts. Due to various factors, the estimated pay range may vary in other locations. Should the level or location of the role change during the hiring process, the applicable base range may be updated accordingly. Compensation decisions are dependent on several factors including, but not limited to, an individual’s qualifications, job‑related skills, years of experience, location, relevant education or training, internal equity, and alignment with market data. The range does not include benefits, and if applicable, bonuses, commissions, or equity. #J-18808-Ljbffr