Fully Remote Technical Service Administrator – Canada Applicants

Job SummaryProgressive Technology is seeking a highly motivated and detail-oriented Fully Remote Technical Service Administrator to join our dynamic Canadian team. This role is ideal for a proactive professional who thrives in a remote environment and is passionate about delivering exceptional technical support and administrative services. You will serve as a critical liaison between our technical teams, clients, and internal stakeholders, ensuring smooth operational workflows, timely issue resolution, and top-notch service delivery.Key ResponsibilitiesServe as the primary point of contact for technical service inquiries and support requests from clients and internal teams.Coordinate and schedule service appointments, maintenance, and technical support tasks.Track, document, and follow up on technical issues using internal ticketing systems to ensure timely resolution.Assist with onboarding, configuration, and troubleshooting of client systems and software.Prepare detailed reports, documentation, and service summaries for internal and client review.Collaborate with cross-functional teams to identify process improvements and enhance service efficiency.Maintain accurate records of client interactions, service requests, and system updates.Monitor and elevate complex technical issues to appropriate specialists or management.Required Skills and QualificationsProven experience in technical administration, customer support, or related roles.Strong knowledge of IT systems, software troubleshooting, and service management tools.Exceptional organizational and multitasking abilities.Excellent verbal and written communication skills in English.High level of accuracy and attention to detail.Ability to work independently in a fully remote environment.Strong problem-solving skills and the ability to adapt to dynamic situations.ExperienceMinimum of 1–3 years of experience in technical support, IT administration, or a related field.Experience working with remote teams and using collaboration tools (e.g., Slack, Zoom, Microsoft Teams).Familiarity with service ticketing systems and basic technical troubleshooting procedures.Working HoursFull-time, fully remote position.Flexible scheduling with occasional requirements for coordination across time zones.Standard business hours with potential for extended availability during critical service periods.Knowledge, Skills, and Abilities (KSA)Proficient in Microsoft Office Suite and cloud-based collaboration platforms.Strong understanding of IT systems, networks, and software applications.Ability to prioritize tasks and manage multiple deadlines efficiently.High level of professionalism and customer service orientation.Self-motivated, proactive, and capable of working independently.Strong analytical skills and technical aptitude.BenefitsCompetitive salary and performance-based incentives.Fully remote work with flexible scheduling.Paid time off and statutory holidays.Health and wellness benefits, including access to virtual healthcare services.Opportunities for professional growth and career advancement within a global company.Supportive and inclusive work culture fostering innovation and collaboration.Why Join Progressive TechnologyAt Progressive Technology, we believe in empowering our employees to thrive in a dynamic and innovative environment. Joining our team means becoming part of a forward‑thinking company that values your skills, fosters career growth, and prioritizes work‑life balance. If you are passionate about technology, customer success, and operational excellence, this role offers a meaningful opportunity to make a real impact.How to ApplyInterested candidates are invited to submit their resume and cover letter via our official careers page or email us. Please include the subject line: Fully Remote Technical Service Administrator – Canada Application. #J-18808-Ljbffr