Technical Product Support Specialist
4 weeks ago
The Technical Product Support Specialist role is the firstline of customer support for our MotiveWave trading platform.Knowledge of trading, excellent computer skills, problem-solvingskills, attention to detail and superior communication skills areessential. The successful candidate must already live in theKelowna, BC area, have trading experience and exhibit an abilityto work in a self-motivated environment while maintaining aprofessional "customer first" attitude.Duties and Responsibilities:Respond to incoming customer calls and emails regardinghow to use the softwareTroubleshoot customer issues with the software anddetermine solutionsProvide software support to customers via email, phoneand/or skype, or screen-sharingBecome a product expert on the trading software toprovide technically accurate solutions to usersReplicate, document and submit any reported defects fromcustomers to the development teamMaintain and update the feature request database and bugdatabaseTest new versions of the software before public releaseAssist in the production of training materials, userguides, video tutorials, webinars and other documentationPerform other duties as assigned by managementJob Type / CategoryThis position is a full-time permanent position located inKelowna, BC with benefits after 3 months.Hours for this position are Monday to Friday from 8:30am to4:30pm. We offer a business casual environment. Salary will bebased on experience.Required Education, Skills and QualificationsThe ideal candidate will have:Keen interest and experience in trading the financialmarketsExcellent written and verbal communication skills - must be fluent in EnglishExcellent problem-solving skillsWorking knowledge of all major Windows operating systemsWorking knowledge of Mac and Linux operating systemswould be an assetAbility to deal with people in a professional, courteousand friendly manner while exceeding customer expectationsAbility to troubleshoot and diagnose problems over thephone, by email, and via screen-sharingAbility to learn quickly and be self-motivatedAttention to detail and effective time management andorganizational skillsGood online presentation skills for webinars and videotutorialsKnowledge of Skype, Snagit, screen-sharing software andCamtasia Studio would be an assetPrevious technical support call center experience wouldbe highly valuedCompany ProfileMotiveWave Software is a well-established small,privately-held software company in the financial tradingindustry, located in Kelowna, BC.LocationKelowna, BCDepartmentTechnical SupportEmployment TypeFull TimeEntry-levelCompensation$40,000 - $52,000APPLYApplicants should email their resume and cover letter with salaryexpectations to sales@motivewave.com .We are interested in every qualified candidate who isliving in the Kelowna, BC area and eligible to work in BritishColumbia, Canada. We are not able to sponsor visas. We're lookingforward to hearing from youWe thank all applicants for their interest, however onlythose candidates selected for an interview will be contacted. #J-18808-Ljbffr
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Technical Product Support Specialist
3 weeks ago
Kelowna, Canada Motivewave Full timeThe Technical Product Support Specialist role is the firstline of customer support for our MotiveWave trading platform.Knowledge of trading, excellent computer skills, problem-solvingskills, attention to detail and superior communication skills areessential. The successful candidate must already live in theKelowna, BC area, have trading experience and...
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Technical Support Specialist
2 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Bloom Equity Partners Management, LLC Full timeTechnical Support Specialist Location: Remote (preferably Canada)Department: Customer Support About Us Soutron Global is a B2B SaaS company transforming how archives, libraries, cultural institutions, and corporate enterprises manage information, objects, and digital collections at the very heart of their organizations. Our solutions empower organizations...
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Technical Support Specialist
4 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Hive.co Full timeJoin to apply for the Technical Support Specialist role at Hive.co At Hive, we’re all about creating moments that matter and helping event marketers connect with their biggest fans. Live events bring people together, and our industry‑leading platform makes it easier than ever for promoters to build strong, lasting connections with their audiences. Our...
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Technical Support Specialist
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Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Bloom Equity Partners Full timeAbout UsSoutron Global is a B2B SaaS company that transforms how archives, libraries, cultural institutions, and corporate enterprises manage information, objects, and digital collections at the core of their organizations. Our solutions empower organizations across industries to preserve history, unlock knowledge, and drive meaningful impact.LocationRemote...
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Technical support specialist
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Technical Support Specialist
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Technical Support Specialist
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Technical Support Specialist
2 weeks ago
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Technical Support Specialist, Financials
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Trading Platform Support Specialist
4 weeks ago
Kelowna, Canada Motivewave Full timeA financial trading software firm in Kelowna is looking for a Technical Product Support Specialist to provide first-line customer support for their trading platform. The ideal candidate should have strong problem-solving abilities, excellent communication skills, and experience in trading. This full-time role offers a salary between $40,000 - $52,000 and...
