Customer Care Manager
1 week ago
Adecco is currently hiring a Customer Care Manager for a full-time position in Ottawa, ON.In this role, you will be responsible for leading the Customer Care team, overseeing daily inquiries, managing escalations, and ensuring seamless coordination with Supply Chain, Sales, and external customers. The ideal candidate is a strong communicator, an experienced leader, and comfortable handling urgent after‑hours situations when required.Location : Ottawa, ONJob Type : Full-time, permanentSchedule : Hybrid (minimum 3 days / week in office : Tuesday, Wednesday, Thursday)Pay rate : Up to $100,000 annually + 10% annual bonusWhy join us :Opportunity to work in a collaborative environment with multiple cross‑functional teamsHands‑on leadership role with strong long‑term growth potentialCompetitive compensation package including bonus, healthcare, RRSP, and 4 weeks' vacationChance to build expertise in customer operations, logistics, and complex case managementKey responsibilities :Oversee daily customer inquiries and ensure timely, accurate responsesProvide leadership and guidance during manufacturing or supply chain disruptionsManage escalations and ensure effective resolution of complex issuesCommunicate with third‑party vendors to coordinate logistics and investigate delivery concernsLead communications during major logistics disruptions to maintain transparencyMaintain consistent communication with customers regarding disputes, finance updates, and usage reportsRepresent the company professionally when handling escalated customer concernsSupport the customer care team in managing manufacturing challengesAssist with urgent or complex orders, including relabels, LATAM shipments, and expedited requestsMaintain and update work instructions and SOPsImplement changes through the quality system and ensure proper documentationVerify that team‑generated reports are complete, accurate, and up to dateGuide the team through complaint submissions and feedback trackingReport on logistics performance and order accuracyConduct regular reviews with logistics partners for mis‑deliveries and service issuesCollaborate with cross‑functional teams to improve operational efficiencyProvide audit support as the subject matter expert for customer servicesPerform other duties as requiredQualifications :Must be eligible to work and reside within CanadaBachelor's degree in a related field or equivalent experienceExperience in customer service operations or a similar leadership roleStrong interpersonal and communication skills for effective cross‑functional managementProven ability to lead teams, resolve conflicts, and manage complex operational challengesPreferred : experience with quality systems, SOP documentation, and audit processesInterested in this opportunity? Apply now to join a motivated team and grow your career in customer operations. #J-18808-Ljbffr
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Customer Care Manager
1 week ago
Ottawa, Canada HN Homes Full timeManager, Customer Care - Job Description **Purpose**: The Manager, Customer Care role is responsible to oversee the entire warranty process. They provide oversight to our Customer Care Coordinators, Technicians, and Inspectors. In this role, they will be responsible to provide management, planning and tactical execution of all aspect of service and warranty...
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Customer Care Manager
1 week ago
Ottawa, Canada Adecco Canada Full timeAdecco is currently hiring a Customer Care Manager for a full-time position in Ottawa, ON. In this role, you will be responsible for leading the Customer Care team, overseeing daily inquiries, managing escalations, and ensuring seamless coordination with Supply Chain, Sales, and external customers. The ideal candidate is a strong communicator, an experienced...
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Customer Care Manager
1 week ago
Ottawa, Canada Adecco Canada Full timeAdecco is currently hiring a Customer Care Manager for a full-time position in Ottawa, ON.In this role, you will be responsible for leading the Customer Care team, overseeing daily inquiries, managing escalations, and ensuring seamless coordination with Supply Chain, Sales, and external customers. The ideal candidate is a strong communicator, an experienced...
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Customer Care Manager
3 weeks ago
Ottawa, Canada Boston Scientific Full timeJoin to apply for the Customer Care Manager role at Boston Scientific. Additional Locations: Canada-ON-Ottawa Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees,...
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Customer Care Manager
2 weeks ago
Ottawa, Canada Boston Scientific Full timeJoin to apply for the Customer Care Manager role at Boston Scientific. Additional Locations: Canada-ON-Ottawa Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees,...
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Customer Care Manager
2 weeks ago
Ottawa, Canada Boston Scientific Full timeJoin to apply for the Customer Care Manager role at Boston Scientific. Additional Locations: Canada-ON-Ottawa Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees,...
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Customer Care Manager
2 weeks ago
Ottawa, Canada Boston Scientific Full timeAdditional Locations: Canada-ON-OttawaDiversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to...
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Customer Care Manager
3 days ago
Ottawa, Ontario, Canada Boston Scientific Full time US$57,200 - US$113,700 per yearAdditional Locations:Canada-ON-OttawaDiversity - Innovation - Caring - Global Collaboration - Winning Spirit - High PerformanceAt Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the...
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Customer Care Manager
2 weeks ago
Ottawa, Canada Boston Scientific Gruppe Full timeDiversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance About the role TheTheraSphereCustomer CareManager plays a critical role in ensuring the smooth operation of customer service functions, cross-functional collaboration, and continuous process improvement. This roleis responsible formanaging daily operations and...
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Customer Care Manager
1 week ago
Ottawa, Canada Boston Scientific Gruppe Full timeDiversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance About the role TheTheraSphereCustomer CareManager plays a critical role in ensuring the smooth operation of customer service functions, cross-functional collaboration, and continuous process improvement. This roleis responsible formanaging daily operations and...
