Customer Experience Specialist, Full Time Contract

4 weeks ago

Mississauga, Canada dbrand Canada Full time
h3>Customer Experience Representative (3 Month Contract)

Department: Customer Experience

Employment Type: Full Time

Location: Mississauga

Compensation: $19.50 / hour


Description

This is a 3-month contract position with the potential for extension based on business needs. The role is fully remote following training but will require you to be in person at our Mississauga HQ for between one to two weeks for onboarding.

At dbrand, our Customer Experience Representatives go above and beyond to offer unique, personalized interactions with our legion of fanatic customers. Serving as an official mouthpiece for a brand that's renowned for their colorful, offbeat customer correspondence. gif as you are to help them find a lost package - both are equally valid uses of your time. Want to ship a customer a cake with a custom-tailored insult written in icing? We're on the hunt for intelligent, motivated individuals with razor-sharp judgement that we can mold into the Customer Experience Representatives of tomorrow. p>The Environment

Your interactions with your team, while fulfilling and excellent, are largely relegated to Google Meets, internal group chats, and a Discord server for after-work gaming sessions. As you and your team get into a rhythm for the day, the sound of your keyboard switches are firing off. p>The Characteristics

  • Agile: You’re nimble. li>
  • Analytical: Your decisions are driven by only one thing: data. li>
  • Enthusiastic: You exhibit a contagious passion for providing standout customer experiences.
The Responsibilities and Qualifications

In order to make a positive impact as part of our team, your focus in this role will be:

  • Providing customers with an immaculate pre-purchase and post-purchase experience via our Zendesk customer experience platform.
  • Surfacing data from the goldmine that is our Customer Experience (CX) platform – identifying trends, patterns and opportunities, then using those insights to drive positive changes within the company.
  • Thinking outside the box to create one-of-a-kind brand experiences for our customers.
    • A degree, diploma, or a wealth of experience in Customer Service.
    • Impeccable spelling and grammar - you’re a strong, confident, and exacting writer with a mastery of the English language.
    • The instinct to help teammates thrive and the openness to learn from their experiences.
    The Moment of Truth

    This role is a 3-month full time contract with the possibility of extension and it pays $19.50 per hour. While the role is fully remote, you would be required to travel to our Mississauga HQ for training. We’re located a few minutes west of Pearson Airport.

    Still think you have what it takes to thrive in our agile, high-growth, fast-paced environment?

  • Customer Experience Specialist, Full Time Contract

    4 weeks ago

    Mississauga, Canada dbrand Canada Full time

    h3>Customer Experience Representative (3 Month Contract)Department: Customer ExperienceEmployment Type: Full TimeLocation: MississaugaCompensation: $19.50 / hourDescriptionThis is a 3-month contract position with the potential for extension based on business needs. The role is fully remote following training but will require you to be in person at our...

  • Customer Experience Specialist

    6 days ago

    Mississauga, Canada Sharp Electronics of Canada Ltd. Full time

    Location: Mississauga, OntarioTitle: Direct Customer Experience SpecialistReports To: Assistant Manager, Customer ExperienceJob Status: Full-Time ContractAbout UsSharp Electronics of Canada Ltd. (SECL) is a wholly owned Canadian subsidiary of Osaka based Sharp Corporation which was founded in 1912. Since its founding, Sharp Corporation has evolved into a...

  • Customer Experience Specialist

    6 days ago

    Mississauga, Canada Sharp Electronics of Canada Ltd. Full time

    Location: Mississauga, OntarioTitle: Direct Customer Experience SpecialistReports To: Assistant Manager, Customer ExperienceJob Status: Full-Time ContractAbout UsSharp Electronics of Canada Ltd. (SECL) is a wholly owned Canadian subsidiary of Osaka based Sharp Corporation which was founded in 1912. Since its founding, Sharp Corporation has evolved into a...

  • Customer Experience Specialist

    4 weeks ago

    Mississauga, Ontario, Peel region, Canada Sharp Electronics of Canada Ltd. Full time

    Location: Mississauga, OntarioTitle: Direct Customer Experience SpecialistReports To: Assistant Manager, Customer ExperienceJob Status: Full-Time ContractAbout UsSharp Electronics of Canada Ltd. (SECL) is a wholly owned Canadian subsidiary of Osaka based Sharp Corporation which was founded in 1912. Since its founding, Sharp Corporation has evolved into a...

  • Customer Experience Specialist

    6 days ago

    Mississauga, ON, Canada Sharp Electronics of Canada Ltd. Full time

    Location: Mississauga, Ontario Title: Direct Customer Experience Specialist Reports To: Assistant Manager, Customer Experience Job Status: Full-Time Contract About Us Sharp Electronics of Canada Ltd. (SECL) is a wholly owned Canadian subsidiary of Osaka based Sharp Corporation which was founded in 1912. Since its founding, Sharp Corporation...

  • Customer Experience Specialist

    6 days ago

    Mississauga, ON, Canada Sharp Electronics of Canada Ltd. Full time

    Location: Mississauga, Ontario Title: Direct Customer Experience Specialist Reports To: Assistant Manager, Customer Experience Job Status: Full-Time Contract About Us Sharp Electronics of Canada Ltd. (SECL) is a wholly owned Canadian subsidiary of Osaka based Sharp Corporation which was founded in 1912. Since its founding, Sharp Corporation...

  • Contracting & Commission Specialist

    6 months ago

    Mississauga, Canada THE EMPIRE LIFE INS. CO Full time

    **Tru**Stone **Contracting Specialist** **Location: Hybrid - Mississauga or London, Ontario** TruStone is looking to hire a Contracting Specialist to join our team! Reporting to the Contracting Manager, the Contracting Specialist provides optimal support to advisors with all their day-to-day contracting needs. This role works to build and maintain quality...

  • Customer Experience Representative Web Services

    6 days ago

    Mississauga, ON, Canada Sharp Electronics of Canada Ltd. Full time

    Direct Customer Experience Specialist Assistant Manager, Customer Experience Full-Time Contract Sharp Electronics of Canada Ltd. (Since its founding, Sharp Corporation has evolved into a brand recognized for creating new possibilities with its original technologies and products. Here in Canada, we’re proud to be one of the first five sales companies...

  • Senior Contract Specialist

    3 weeks ago

    Mississauga, Ontario, Canada Baxter Full time

    Company OverviewBaxter is a global leader in medical innovations, transforming healthcare for millions of patients worldwide.Job SummaryWe are seeking a highly skilled Senior Contract Specialist to manage regional contracts and RFPs for consumable, equipment, and service contracts. This role requires strong project management skills, with the ability to...

  • Credit & Collections Specialist, Full Time Contract

    6 months ago

    Mississauga, Canada Ecolab Full time

    Ecolab is seeking a **Credit & Collections Specialist, 6-month contract** to provide administrative support to Ecolab’s field sales team in Ontario by managing past due invoice collection, pricing issues, customer inquiries and other credit-related disputes. This position will be project-based to support and advance the A/R and A/P program for one of...

  • Account Manager Ll

    2 weeks ago

    Mississauga, Canada Contract Pharmaceuticals Full time

    **WHO WE ARE**: At CPL, we are passionate about pharmaceutical product development and contract manufacturing. Our aim is to be the top choice CDMO in the non-sterile liquid and semi-solid pharmaceutical products domain, and ultimately bring benefits to the customers using our manufactured products. For more than 30 years CPL has partnered with the...

  • Contracts Specialist

    6 months ago

    Mississauga, Canada Aversan Full time

    **Contracts Specialist** **Location**: Mississauga, ON **Employment Type**:Permanent (Full-time) **Company Overview**: The company’s facility in Mississauga is renowned for its engineering and manufacturing capabilities, coupled with a profound understanding of managing intricate aerospace programs. Our commitment to excellence is reflected not only in...

  • Manufacturing Cleaner

    6 months ago

    Mississauga, Canada Contract Pharmaceuticals Full time

    **WHO WE ARE**: At CPL, we are passionate about pharmaceutical product development and contract manufacturing. Our aim is to be the top choice CDMO in the non-sterile liquid and semi-solid pharmaceutical products domain, and ultimately bring benefits to the customers using our manufactured products. For more than 30 years CPL has partnered with the...

  • Tire Retread Technician

    6 months ago

    Mississauga, Canada Kal Tire Full time

    Kal Tire is one of Canada’s largest independently owned tire dealers; we go beyond tire sales and service to tire recycling and retread. We are looking for **Full Time** Contract** **Tire Retread **Technicians** to join our team on Stanfield Road in Mississauga. Retreading is the process of taking used and worn tires, removing what is left of the...

  • Full-time Customer Service Representative

    6 months ago

    Mississauga, Canada Dr Green Services Full time

    _Customer Service Representative _ **About the Role**: Dr. Green Services is a premier lawn care maintenance company, servicing the GTA for over 35 years. We specialize in fertilization, aeration services, well as, weed and insect control. We are currently hiring for our customer care team and are looking for qualified applicants interested in full-time...

  • Associate Scientist, Formulation

    2 months ago

    Mississauga, Canada Contract Pharmaceuticals Full time

    **WHO WE ARE**: At CPL, we are passionate about pharmaceutical product development and contract manufacturing. Our aim is to be the top choice CDMO in the non-sterile liquid and semi-solid pharmaceutical products domain, and ultimately bring benefits to the customers using our manufactured products. For more than 30 years CPL has partnered with the...

  • Service Contract Specialist

    6 months ago

    Mississauga, Canada Philips Full time

    **Job Title**: Service Contract Specialist **Job title**: Service Contract Specialist **Your role**: - Prepare service agreement quotations for Account Managers (POS), and Regional Service personnel, obtaining necessary management approval. - Ensure the accuracy and completeness, (pricing and configuration) of all service contract quotes and orders prior...

  • Contracts Specialist

    6 months ago

    Mississauga, Canada AstraZeneca Full time

    At AstraZeneca, we pride ourselves on crafting a collaborative culture that champions knowledge-sharing, ambitious thinking and innovation - ultimately providing employees with the opportunity to work across teams, functions and even the globe. Recognizing the importance of individualized flexibility, our ways of working allow employees to balance personal...

  • Bilingual FRENCH Customer Experience Specialist

    3 months ago

    Mississauga, Canada Randstad Canada Full time

    Are you a customer experience professional with a knack for helping people? Do you enjoy troubleshooting and learning new ways to solve problems? Are you bilingual in English and French? Have you worked in a call centre environment for at least a year?If this sounds like you, we have the perfect opportunity! Randstad Canada is looking for someone to fill a...

  • Specialist, Customer Experience

    6 months ago

    Mississauga, Canada Walmart Canada Full time

    **Résumé des fonctions... **:To provide a single point of contact for customer escalations and provide timely resolution, and visibility of efforts, to customers to regain customer loyalty and gain complete consumer satisfaction. Ce que vous ferez... - Support the daily activities of the manual Billing and Refund process. - Settle transactions failed in...