Strategist — Digital

4 weeks ago

Toronto Montreal Calgary Vancouver Edmonton Old Toronto Ottawa Mississauga Quebec Winnipeg Halifax Saskatoon Burnaby Hamilton Victoria Surrey Halton Hills London Regina Markham Brampton Vaughan Kelowna Laval Southwestern Ontario R, Canada HRC Global Services Full time

OverviewStrategist — Digital & Customer ExperienceLocation: Toronto, Canada | Work Type: Remote | Employment Type: Full-TimeWe’re looking for a Strategist to turn customer, market, and network insights into actionable strategies and roadmaps across our digital channels — App, Web, Retail Assist, and Care. You’ll collaborate with cross-functional teams — Product, Design, Engineering, Marketing, and Care — to reduce churn, increase ARPU, and drive digital adoption. This is a fully remote role working with talented, cross-timezone teams.What You’ll DoDefine the plays: Translate business goals into clear problem statements, hypotheses, and prioritized opportunities across acquisition, upgrade, onboarding, billing, and retention.Craft narratives: Develop executive-ready presentations and concise strategy documents that drive alignment.Analyze impact: Model key metrics such as churn reduction, ARPU uplift, cost-to-serve savings, and digital conversion.Leverage insights: Turn VOC, NPS, and market data into actionable recommendations.Influence roadmaps: Collaborate with PM, Design, and Engineering on experiments, value propositions, and quarterly roadmaps.Test & learn: Build A/B/MVT test plans and assess when to scale or pivot.Align omnichannel journeys: Ensure seamless experience across digital and human touchpoints.Facilitate stakeholders: Lead cross-functional sessions with Marketing, Care, Retail, Legal, and Network teams.Partner with vendors: Drive clarity and alignment across agencies and platform partners.Ensure compliance: Anticipate and navigate privacy, accessibility, and regulatory constraints.What You’ll Bring6–10+ years in product strategy, CX/UX strategy, management consulting, or corporate strategy, ideally in telecom (wireless, broadband/fiber, device upgrades, add-ons, billing).Strong strategic thinking, stakeholder leadership, and commercial acumen.Proven ability to craft compelling executive stories through slides and one-pagers.Advanced analytical and modeling skills (funnels, churn, pricing tests).Hands-on experience with analytics and design tools (Amplitude, Adobe, GA4, Looker, Tableau, Figma).Excellent communication, collaboration, and remote working habits.Nice-to-have: Experience with loyalty programs, personalization systems, or outage communications.LogisticsReporting To: Chief Digital OfficerCollaboration Hours: Eastern TimeTravel: Occasional (less than 10%) for workshops and planning sessionsCompliance: Comfortable with PII, SOC 2, and accessibility standards#DigitalStrategy #CustomerExperience #ProductStrategy #CX #TelecomJobs #RemoteWork #TorontoJobsSeniority levelMid-Senior levelEmployment typeFull-TimeJob functionMarketing and Sales #J-18808-Ljbffr

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