Marketing Operations Manager

OverviewJoin to apply for the Marketing Operations Manager role at Clio.Clio is a global leader transforming the legal experience for professionals and increasing access to justice. The Marketing Operations team is a center of operational excellence on Clio’s marketing team. This role reports to the Senior Manager, Marketing Operations and collaborates with RevOps, SalesOps, BizOps, and Marketing teams to deliver cross-functional initiatives and drive efficiencies, optimizations, and innovation.ResponsibilitiesProcure, implement, and optimize technology and automations for Clio’s global marketing team, and manage vendor relationships.Identify and troubleshoot errors, optimize syncs, and monitor marketing system performance to ensure smooth operations.Use AI to build and optimize automations and processes to increase efficiency and impact at a global scale.Translate project requirements into technical specifications and propose innovative solutions.Support the Marketing Operations team on lead funnel management, marketing definitions, routing, and lead infrastructure.Administer and optimize marketing attribution technology, ensuring accurate tracking and reporting across all marketing channels and activities.Leverage data, analytics, and AI to measure campaign performance, track key metrics, and identify opportunities for optimization across the marketing funnel.Collaborate cross-functionally to integrate data, align on a single source of truth, build data pipelines and governance practices to ensure accuracy across marketing systems.Optimize processes and automations for data compliance, hygiene, and duplication.Scope, define, and organize work for the MarOps team by managing sprints; collaborate on strategy and roadmaps; support ongoing execution for campaigns, webinars, events, emails, landing pages, etc.; develop training and process documentation; audit technologies for continuous improvement; mentor junior team members.Qualifications7+ years of experience with marketing automation platforms (Marketo, Eloqua, Salesforce Marketing Cloud, HubSpot).7+ years of experience with a CRM (Salesforce, Microsoft Dynamics, HubSpot).Proficient in data segmentation and reporting using BI tools and Excel.Flexibility and adaptability in a fast-paced environment.Proficiency in HTML and CSS.Excellent communication and project management skills.Marketo Admin Certified; Salesforce Admin Certified.Strong ability to leverage data and AI to drive marketing impact.Nice to Have / Bonus PointsExperience deploying AI solutions for marketing.Direct experience at a high-growth SaaS company.Expertise with SQL.Graduate degree in a relevant discipline (Business, Technology, Operations, Data).Compensation and BenefitsWhat you will find here: Compensation is a main component of Clio’s Total Rewards Program, with programs ensuring fair and competitive pay practices.Competitive, equitable salary with comprehensive health benefits (medical, dental, vision).Hybrid work environment with in-office days for local Clions.Flexible time off policy, with an emphasis on 20 days off per year.$2000 annual counseling benefit.RRSP matching and RESP contributions.Clioversary recognition at 3, 5, 7, and 10 years.The full salary range for this role is CAD 97,800 to 132,200, with location-based differences. Some regions have separate salary bands.Diversity, Inclusion, Belonging and Equity (DIBE) & AccessibilityClio values diversity and inclusion and encourages candidates from all backgrounds to apply. Accessibility accommodations are available during recruitment upon request.Learn more about our culture at clio.com/careers.Disclaimer: We only communicate with candidates through official @clio.com email addresses. #J-18808-Ljbffr