Patient Information Clerk

Patient Information Clerk – Orthopedic Clinic Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading‑edge research and education. Our reputation would not have been built – nor could it be maintained – without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice. When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of Healthier Children. A Better World. As a Patient Information Clerk in the Orthopedic Clinic, you will frequently be the first point of contact when patients and families arrive to the department. You will provide service in a customer‑focused manner, facilitate the delivery of patient care by providing a high level of support and assistance to patient cluster staff and patients/families, and support the operation of the team/department by providing clerical and administrative functions in a proactive, organized manner. Key Responsibilities Greet patients and families, and assist in meeting their needs when appropriate. Participate in MyChart enrolment. Schedule and coordinate appointments. Provide clerical support to all health care staff in the Orthopedic Clinic. Perform other duties as assigned. Essential Qualifications Diploma from a recognized Medical Administration program required. Basic proficiency with computers (Word processing). Strong communication, interpersonal and organization skills. Demonstrated problem‑solving abilities. Ability to be self‑directed, flexible and take initiative. Attention to detail and efficient time management. Strong customer service orientation. A commitment to understanding and aiding in the pursuit of equity, diversity & inclusion. Asset Medical Terminology certificate preferred. Previous clerical experience in a hospital/medical environment preferred. Epic training and patient registration experience are assets. Benefits A focus on employee wellness with our new Staff Health and Well‑being Strategy. Self‑care helps us support others. A hospital that welcomes and focuses on Equity, Diversity, and Inclusion. The opportunity to make an impact. Regardless of your role or professional interest, you will be making a difference at SickKids and contributing to our vision of Healthier Children. A Better World. Employment Type Full time, 6‑month contract. Location Toronto, Ontario, Canada. Equity, Diversity, and Inclusion SickKids is committed to championing equity, diversity and inclusion in all that we do, fostering an intentionally inclusive and culturally safe environment that reflects the diversity of the patients, families and communities we serve. Accommodation If you require accommodation during the application process, please reach out to our aSKHR team. SickKids can provide access and inclusion supports to eligible candidates to support their full engagement during the interview and selection process as well as to ensure candidates are able to perform their duties once successfully hired. Application Tip Combine your cover letter and resume into one document of 20 pages or less as you cannot upload multiple documents as part of your application. #J-18808-Ljbffr