Full Time Senior Program Manager Full Time Senior Program Manager
1 month ago
Term: Full-time, permanent
Starting Salary: Commensurate with Experience
ABOUT THE ROLE:
The Senior Program Manager is a member of the HSO Products and Strategic Offerings team, reporting to the Director, Cultural Safety and Humility - the content development business unit of the Enterprise, that creates HSO standards and quality improvement solutions. HSO standards are evidence-based criteria and guidelines promoting quality and safety in health and social services. These standards serve as the basis for cutting-edge accreditation programs and robust public policies.
This Senior Program Manager role is ideal for a compassionate leader who actively listens, mentors and engages with their team. Working in partnership with First Nations, Inuit, and Métis, governing bodies, communities, and organizations, you will contribute to strengthening the capacity of health systems to respond to Indigenous-specific racism and discrimination and provide culturally safe and respectful healthcare services to Indigenous individuals, families, and communities.
- Leading the design, co-production, and release of people-centered, evidence-based, high-quality standards - including the National Standard of Canada for Cultural Safety and Humility - in collaboration with the team, subject matter experts, and Technical Committee members.
- Accountable for compliance of standards with the Standards Council of Canada (SCC) and International Society for Quality in Health Care (ISQua) requirements.
- Planning, documenting and managing defined project requirements and scope, delivered on time and on budget.
- Developing and maintaining strong partnerships with First Nations, Inuit, and Métis governing bodies, communities, and organizations.
- Providing expertise and advice to peers on a range of topics, including anti-oppression, anti-racism, cultural safety and humility, and health equity. li>
- Effective collaboration internally across business units, and externally with national subject matter experts, people with lived experience, policy leaders, and healthcare providers.
Must Have Qualifications:
- Master’s degree in a related field, such as Health Sciences, Health Policy or Business Administration.
- Strong understanding of cultural safety, humility, and anti-racism as it applies to the experiences, quality, and access to care for First Nations, Inuit, and Métis patients/clients.
- Exceptional writing, editing, facilitation and presentation skills; li>
- Excellent project management skills with the ability to prioritize and meet deadlines.
- Knowledge of the health and social services legislative, regulatory, policy, research and health system landscape as it pertains to Indigenous health, anti-racism, and cultural safety.
- Experience working in a First Nations, Inuit, or Métis community organization.
- Project management certification.
- Quality and patient safety certification.
- Certification and experience in public participation and Indigenous community engagement.
WHAT YOU CAN EXPECT:
In Your First 30-90 Days:
- Complete our orientation program with other new hires to learn about HSO, our values of trust, inclusion, collaboration, innovation and learning, and our mission of quality improvement in healthcare and social services.
- Set your performance and learning objectives for the year in collaboration with your people manager.
- Take on assigned initiatives or projects for your role.
What We Can Offer You:
- Competitive compensation and benefits, including a defined benefit pension plan.
- Time off programs, including office shutdown during the last week of December.
- A culture that measures and values psychological safety, inclusion, and engagement.
WHO WE ARE AND WHAT WE DO:
Health Standards Organization (HSO) and our affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not-for-profit organizations. Together, we develop standards and deliver assessment programs and quality improvement solutions that have been adopted in over 12,000 locations across five continents. Our people-centered programs and services have been setting the bar for quality across the health ecosystem for 65 years.
In 2021, HSO released a Declaration of Commitment to Advance Cultural Safety and Humility in Canada’s Health and Social Care System. This commitment reflects the high priority we place on learning from and working alongside First Nations, Inuit, and Métis Peoples to address racism and discrimination in health and social service organizations. It also acknowledges that HSO is on a learning journey to understand how we can use our levers of change to influence culturally safe care. Let’s follow a mission together, where we “empower and enable people around the world to continuously improve quality of care.”
HSO is committed to fostering a culture of inclusion, diversity, equity, and access, where all employees feel respected and valued and have an equal opportunity to achieve success. We encourage applications from Indigenous Peoples, people from diverse races, ethnicities and/or religions, persons with disabilities, people from gender diverse communities and/or people with intersectional identities. We encourage qualified applications from all genders, including visible minorities, Indigenous Peoples, and persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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