Operations & Analytics Manager

RemoteCanada - RemoteFull TimeBusiness Operations & FinanceThe GIST is hiring an Operations & Analytics Manager to join our Strategy & Operations team, working with teams across The GIST to drive measurable impact through data, insights, and process automation.The Operations team at The GIST partners with teams and stakeholders across the business (growth, content, partnerships) to identify opportunities to enrich our strategy with reporting and insights, simplify or automate operations to create efficiency, and own cross-functional processes to ensure alignment across The GIST.Utilizing technical skills across technology, data, operations, and product management, you will collaborate with teams to identify data- or operations-driven solutions to support them in meeting our most important business objectives.**What you’ll be doing:**Insights and analytics:* Own reporting and insights for our Content, Growth, and Partnerships teams, including building or updating any reports or dashboards in our business intelligence tools on a regular basis, deep dive analyses, and ad hoc reporting asks* Partner with our Director of Technology to maintain and scale our end-to-end data pipeline, including data transformation, analysis, and visualization tools* Build user-friendly reporting tools and dashboards to enable team members to conduct simple analysis and distill insight, empowering them to use data to inform their strategy* Lead our user research efforts (annual user surveys, ad hoc research), developing, executing, and analyzing all surveys* Provide ad hoc analytical support for internal teams, including wrap reports, social and newsletter trackers, etc.Operations and process automation:* Develop and execute all operations and automation for our content, growth, and revenue teams, including key workflows (e.g., Airtable, Zapier), processes, and documentation* Own the end-to-end workflow for our newsletter ad operations, including cross-functional processes, tracking, and reporting tools* Partner with our Senior Growth Marketer to deepen our user segmentation and marketing automation capabilities* Provide operational support for major growth initiatives including brackets, major contests, and key partnerships* Act as a product manager for major technology releases and launches, supporting our technology team on training, enablement, communications, and cross-functional process ownership* Lead non-coding website operations (landing pages, microsites, brackets, etc.) to optimize our web properties, in partnership with our technology team**What we’re looking for:*** 4+ years of experience in a data engineering or analysis role, ideally within media, sports, or digital* Proficiency with reporting, BI, and data transformation tools including Tableau, Omni, Sigma, Looker, or others. Fluency in SQL would be a major asset* Ability to translate data and reporting into actionable insights, with experience storytelling with data and insights* Experience designing new processes or utilizing tools (e.g., Airtable) to optimize or automate business processes* Ability to work collaboratively with stakeholders across the business, with an enthusiasm for partnering with teams to help them achieve their business goals with data, technology, and process optimization* Strong verbal and written communicator, with comfort creating written outputs (slide decks, memos) based on data and insights, and communicating to both technical and non-technical stakeholders* Experience with other softwares in our tech stack (Airtable, Salesforce, Google Sheets, Sanity etc.) a nice to have* Please note that we are primarily only considering candidates who reside in Canada at this timeSend an email to hiring@thegistsports.com with the subject line: “[Your Name] - Operations & Analytics Manager”, and attach a 1-page resume. Please note that we are a small hiring team and may only contact applicants who are selected for an interview.*The GIST is strongly committed to diversity and especially welcomes applications from racialized persons/persons of color, women, Indigenous/Aboriginal People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas.**The GIST strives to make our entire hiring process as accessible as possible and provide accommodations as required for applicants with disabilities. For any recruitment related accommodation needs and/or requests please contact us via email at accessibility@thegistsports.com.*
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