Client Service Administrator

4 weeks ago

Edson, Canada HearingLife Canada Full time

OverviewJoin to apply for the Client Service Administrator - Edson role at HearingLife Canada.About Hearing Life Canada HearingLife Canada, and National Affiliated Partners, is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearing's awareness campaign (campaignforbetterhearing.org), our core philosophy is to provide life-changing hearing care while increasing awareness of the effects of hearing loss and the benefits of hearing devices. Across Canada, HearingLife consists of over 350 hearing healthcare clinics proudly united behind one simple vision, “To help more people hear better.”ResponsibilitiesCustomer Service: Serve as the first point of contact for clients, delivering top-notch customer care. You’ll greet clients, manage inbound phone calls and emails and answer customer inquiries with professionalism and warmth.Appointment Scheduling: Ensure smooth clinic operations by managing and adjusting clinician schedules, booking appointments, and coordinating follow-ups.Clinic Maintenance: Keep our clinic looking its best You\'ll organize and tidy the client waiting areas and ensure supplies are stocked and ready.Administrative Support: Assist clinicians by maintaining client files, managing stock orders, and ensuring clinic operations run smoothly. You’ll handle basic hearing aid maintenance, help with events, and support local promotions.Accounting & Insurance: Take ownership of processing payments, tracking insurance claims, accounts receivable management and maintaining inventory. Your attention to detail will ensure smooth financial operations.What You BringAt least 2 years of customer service experienceStrong organizational skills and ability to manage multiple prioritiesExperience in Microsoft ExcelWhat We OfferCompetitive compensation packageGenerous paid time off including 10 days vacation and 10 wellness daysRRSP MatchingHealthcare and Dental for yourself and dependentsAccess to ongoing training and developmentCorporate discounts through Perkopolis and discounted rates to GoodLife FitnessEqual OpportunitiesHearingLife is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require an accommodation during the interview process please reach out to a member of our Talent Acquisition team.Job detailsSeniority level: Not ApplicableEmployment type: Full-timeJob function: OtherIndustries: Retail #J-18808-Ljbffr

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