Customer Support Analyst

4 weeks ago

Toronto Montreal Calgary Vancouver Edmonton Old Toronto Ottawa Mississauga Quebec Winnipeg Halifax Saskatoon Burnaby Hamilton Victoria Surrey Halton Hills London Regina Markham Brampton Vaughan Kelowna Laval Southwestern Ontario R, Canada Harris Computer Full time

Employer Industry: Payment Processing Solutions Why Consider this Job Opportunity Salary up to $(amount) Opportunity for career advancement and growth within the organization Comprehensive medical, dental, and vision benefits from day one 3 weeks of vacation and 5 personal days Remote work flexibility Company stock ownership and RRSP/401k matching programs What to Expect (Job Responsibilities) Diagnose, troubleshoot, and resolve technical issues related to the employer's products Develop and maintain clear how-to guides and knowledge base articles Install and manage software updates, patches, and new releases for clients Provide friendly and effective customer support via phone and remote access tools Collaborate with third-party vendors to coordinate hardware support and repairs What is Required (Qualifications) Minimum of 5 years of experience in software customer service or technical support Degree or diploma in a computer‑related field (e.g., Computer Science, Computer Engineering) Proficiency in Windows Servers, IT/Networking, SQL Server (2022+), IIS, SSRS, SSMS, Python scripting, SQL Server Profiler, and Microsoft Azure Strong attention to detail and a commitment to seeing tasks through to completion Clear and professional communication skills, both written and verbal How to Stand Out (Preferred Qualifications) Certifications in Microsoft Windows Server or MS SQL ITIL certification Experience with accounting or information systems Experience with web application performance and scalability testing Familiarity with computer hardware We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer. #J-18808-Ljbffr

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