Manager, Operational Risk and Resilience-(Hybrid)

Manager, Operational Risk and Resilience (Hybrid) Central 1 cooperatively empowers credit unions and other financial institutions to deliver banking choice to Canadians. Central 1 provides critical services at scale to enable a thriving credit union system. We develop strategies, products and services to support the financial well‑being of more than 5 million diverse customers across Canada. For more information, visit www.central1.com. What We Offer Work‑life flexibility Hybrid work environment Variable annual incentive plan Generous annual vacation allotment Flexible benefits plan including family building and gender affirmation Retirement plan, matched contributions at 6% Access to a learning platform and educational assistance support Access to a virtual wellness platform Career development opportunities Wellness Flex Fund to support personal interest and activities Day off to volunteer in your community and other paid time off options Corporate discounts Job Summary As Manager, Operational Risk, you’ll lead how we identify, assess, and manage operational risks across Central 1. You’ll work with teams throughout the organization to strengthen our risk management practices and build a strong risk‑aware culture. Responsibilities Partner with teams across the organization to implement and improve our operational risk management (ORM) and enterprise risk management (ERM) frameworks. Guide the organization through risk assessments, including Risk Control Self‑Assessments, New Initiative Risk Assessments, and Fraud Risk Assessments. Monitor and report on operational risks across the organization. Develop training programs that help employees understand risk in their day‑to‑day work. Build a consistent approach to risk management throughout Central 1. Act as a subject matter expert and trusted advisor on operational risk topics. Create clear, actionable risk reports for management. Provide input on policies, standards, and procedures to strengthen our internal controls. Maintain our Governance, Risk, and Compliance (GRC) platform. Facilitate meetings with stakeholders at all levels. Create project plans and drive initiatives forward. Build strong working relationships across different teams and functions. Qualifications Degree in finance, risk, business, or related field (risk designation preferred). 5+ years of progressive risk management experience (business line experience is a plus). Strong analytical and quantitative abilities. Understanding of treasury and payments businesses. Knowledge of risk management concepts: operational risk, risk appetite, RCSA, third‑party risk management, technology risk, and operational resilience. Experience with GRC platforms, risk analytics tools, and Microsoft Suite. Excellent problem‑solving and critical thinking skills. Ability to break down complex situations into clear, manageable steps. Strong communication skills—you can explain complex risk concepts to senior leaders and non‑risk audiences. Proven ability to build trust and manage relationships across different teams. Experience writing policies, standards, and procedures. Subject‑matter expertise in technology, information security, fraud management, or other operational risk areas. Salary range $100,000-$112,000 Equal Opportunity Employer Central 1 is an equal‑opportunity employer and committed to building an inclusive workforce by creating an environment where everyone feels like they belong and has the opportunity to be successful. We welcome all applicants to join our diverse workforce and provide an accessible candidate experience, including accommodations to interview sites and alternate formats upon request to the Recruitment team. #J-18808-Ljbffr