Senior Vendor Manager

Senior Vendor Manager – TD Securities Join to apply for the Senior Vendor Manager role at TD Securities. Location & Details Work Location: Markham, Ontario, Canada Hours: 37.5 hours per week Line of Business: TD General Pay Range: $91,200 - $136,800 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job‑related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation‑related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description Department Overview It is our high‑performance teams who create a passion for the customer and employee experience and make Customer Assistance a great place to work. Customer Assistance group (formerly Canadian Collections & Recovery) is a Centre of Excellence responsible for the collection and recovery efforts for all retail products in Canada. Together, we build Customer Loyalty by helping our Customers solve their financial problems. Vendor Management Group – An integral part of the Specialized Customer Assistance Team. Responsible for maximizing the collection and recovery of Canadian credit products by creating customer‑centric solutions, leveraging external vendors to support business goals, ensuring relationships are continuously optimized, and providing strategic value. The department consists of two distinct businesses: Vendor Management – dedicated to providing relationship‑management support to optimize sustainable value from third‑party relationships by controlling costs, driving service excellence, and mitigating risks. Agency Management – dedicated to maximizing the collection and recovery efforts of debt‑collection agency service providers, accountable for strategic vision, performance management, work‑plan optimization, quality assurance and customer experience. Reporting to the Senior Manager, Customer Assistance Vendor Management, the successful candidate will drive best‑in‑class vendor management and governance through all stages of the agreement lifecycle, in alignment with relevant TD frameworks/methodologies and in support of business and enterprise objectives. Responsibilities Manage strategic vendor relationships that span across different service areas, significant in scope, varying in complexity and criticality. Facilitate the management of enterprise vendors. Facilitate the management of third‑party risk‑management assessments and related processes across various risk domains (technology, compliance, privacy, etc.) on behalf of Customer Assistance. Ensure risk assessment processes are well coordinated and effectively identify appropriate level of third‑party risk to support the needs of various stakeholders across the Customer Assistance organization. Manage vendor relationships to align with the business's strategic goals and objectives, reconciling competing priorities and evolving business requirements as required. Evaluate vendor performance and ensure prompt and thorough resolution or escalation of performance issues, understanding and managing risks associated with customer‑facing/impacting vendors. Develop and maintain effective relationships with internal TD colleagues and vendors to ensure business priorities and requirements are clearly understood and met, and objectives are aligned. Provide advice and guidance to business partners on VM best practices to optimize and secure value from third‑party relationships. Represent the business's needs and actively participate in contract negotiations and vendor‑management governance meetings. Apply organizational change‑management principles and practices to effectively manage stakeholder and vendor expectations, anticipating downstream impacts and planning accordingly to minimize disruption (e.g., during vendor transition, onboarding/off‑boarding). Engage business partners to ensure active participation in vendor governance and oversight, ensuring roles and responsibilities are clearly defined. Develop and retain in‑depth knowledge and expertise of marketplace and industry developments pertaining to vendor relationships, category and business requirements. Ultimately responsible for delivery of effective vendor relationships – including service/product delivery, VM governance, performance management, and continuous improvement initiatives. Lead the implementation of action/remediation plans to address performance, risk and governance issues. Requirements Prior vendor management or equivalent experience. Understanding and knowledge of Master Services Agreements, Statements of Work, and Service Level Agreements and their commercial implications for effectively managing vendor agreements and relationships – MUST HAVE. Experience communicating with senior executives at TD and vendor organizations – MUST HAVE. Experienced executor, able to navigate the organization to effectively get things done – MUST HAVE. Strong knowledge of the Vendor Management function and operations, with a proven track record of driving benefits and positive impact with large, complex vendor relationships. Skilled at absorbing steady streams of information (both financial and non‑financial), synthesizing key insights or issues and communicating findings concisely and compellingly. Proficient knowledge of Vendor Management and/or Third‑Party Risk Management (TPRM) principles, TD and industry standards and methodologies, and organizational practices. Effective influencer, partner and collaborator, willing to bridge across different teams and functions to deliver quality results. Thought leader and strategic thinker, with a future‑focused mindset on how to drive the business forward. Ability to function effectively in a fast‑paced, multi‑faceted environment, often working independently with minimum supervision. Effective and confident negotiation ability when dealing with vendors. Results‑oriented and possesses excellent analytical skills to help identify vendor‑related cost savings and process improvements to drive and maximize vendor value. Comfortable working in ambiguous and changing circumstances, able to handle complex situations independently and determine what issues require escalation, what to resolve and how to make suggestions for improvement. Business acumen to identify opportunities and develop commercially beneficial relationships. About TD Securities TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. Benefits & Rewards Our Total Rewards package includes a base salary, variable compensation, and several key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Development & Training We provide regular development conversations, training programs, and a competitive benefits plan. You’ll have regular career, development and performance conversations with your manager and access to an online learning platform and mentoring programs. Interview Process We’ll reach out to candidates of interest to schedule an interview. Outcomes will be communicated by email or phone call. Accommodation Your accessibility is important to us. Let us know if you’d like accommodations (accessible meeting rooms, captioning for virtual interviews, etc.) We look forward to hearing from you Language Requirement (Quebec Only): Sans Objet #J-18808-Ljbffr