Service Delivery Manager Bilingual

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes. About TCS: TCS is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive-powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS operates in 55 countries and employs over 607,000 highly skilled individuals, including more than 10,000 in Canada. The company generated consolidated revenues of US $ 30 billion in the fiscal year ended March 31, 2025, and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index. Required Skills: Experience with Microsoft server technologies. Good Knowledge on Windows Server Failover Cluster Experience in SCCM, SCOM, PKI, MIM, PowerShell and Automation technologies. We are seeking an experienced Service Delivery Manager to lead cloud infrastructure operations with a strong focus on Azure VMware Solution (AVS) environments. The role involves managing service delivery, driving operational excellence, ensuring SLA adherence, and handling customer escalations. Candidate must have proven experience in ITIL-based service management, incident change governance, and stakeholder communication. Bilingual proficiency in English and French is mandatory. Strong leadership and customer-facing skills are essential. Roles and Responsibilities: Deploying and configuring VMware virtualization software, including hypervisors, vCenter Server and other associated components in the AVS environment. Creating, configuring, and managing virtual machines within AVS including tasks like provisioning, cloning and snapshots Allocating and managing computing resources such as CPU, memory, and storage to ensure optimal performance and resource utilization for VMware workloads on Azure. Identifying ads to resolve the issues related to VMware infrastructure, AVS, Virtual Machines and associated components. Monitoring and optimizing the performance of VMware infrastructure, virtual machines, and associated components. Implementing and maintaining security measures within the VMware environment, including access control, encryption, and compliance with security policies Preparing and maintaining documentation for the VMware infrastructure, configurations and procedures, and best practices Interacting and collaborating with different vendors to resolve issues and to get the latest updates. Managing user accounts and roles within the Azure VMware Solution, controlling access and permissions Design, Build, Configure, Deploy and System Administration of Windows Server 2012,2016,2019,2022 operating systems. Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources. Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile. Seniority level Mid‑Senior level Employment type Full‑time Job function IT Services and IT Consulting Referrals increase your chances of interviewing at Tata Consultancy Services by 2x #J-18808-Ljbffr